Bakery Operations Manager

3 weeks ago


Cleveland, Ohio, United States Insomnia Cookies Full time
Job Summary

We are seeking a highly motivated and experienced Shift Leader to join our team at Insomnia Cookies. As a Shift Leader, you will be responsible for leading our bakery team during nighttime shifts, ensuring excellent customer service, and maintaining a safe and clean working environment.

Key Responsibilities
  • Lead the bakery team during nighttime shifts, prioritizing tasks and delegating responsibilities as needed.
  • Provide exceptional customer service, ensuring a positive experience for all guests.
  • Maintain a safe and clean working environment, adhering to safe food handling practices and company standards.
  • Manage cash handling and deposits, ensuring accuracy and attention to detail.
  • Support store leadership by communicating pertinent information, monitoring production efficiency, and assisting in the training and coaching of team members.
Requirements
  • At least 1 year of working experience in a customer service-focused role.
  • Point of Sale systems experience.
  • Outstanding communication, time management, and people skills.
  • Outgoing, friendly, and patient demeanor.
  • Detail-focused and results-oriented.
  • Ability to lead by example and motivate others.
  • Ability to lift up to 40 lbs.
  • Legally eligible to work in the United States.
  • Must be 18 years or older to be employed.
About Us

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia's warm, delicious delivery all day and late into the night.



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