Customer Support Associate
6 days ago
This position is ideal for individuals who enjoy interacting with customers, resolving issues, and working in a fast-paced environment. As a Customer Support Associate at AmeriCold Logistics, you will be responsible for handling customer inquiries, processing orders, and addressing complaints in a prompt, courteous, and efficient manner.
Key Responsibilities- Respond to customer inquiries and resolve issues related to work-orders, shipments, inventory counts, and other concerns.
- Act as a liaison between customers and the warehouse team for account administration, customer service, and invoicing purposes.
- Generate paperwork and information required for customer work orders, including special requests, expediting orders, tracking orders, and post-inventory records.
- Verify computer-generated invoices for proper accounting and ensure accurate billing.
- Provide clerical support, including maintaining corresponding files, answering phones, operating office equipment, greeting visitors, and scheduling loads as required.
- A high school diploma or equivalent is required, with 0-2 years of related work experience.
- Excellent communication skills, ability to handle multiple tasks, and flexibility are essential for this role.
- The ideal candidate should have strong problem-solving skills, knowledge of Warehouse Management Systems, and proficiency in Microsoft Office Suite.
- Familiarity with desktop computers and accurate typing/data entry skills are also necessary.
AmeriCold Logistics offers best-in-class benefit programs, a supportive work environment, and opportunities for growth and development. Our associates enjoy a collaborative atmosphere, competitive compensation, and a chance to make a meaningful impact in the logistics industry. If you're passionate about delivering exceptional customer experiences and thrive in a dynamic, fast-paced environment, we encourage you to apply.
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