Pet Care Coordinator

2 weeks ago


Denver, Colorado, United States Banfield Full time
Job Summary

The Client Service Coordinator plays a vital role in ensuring the smooth operation of our veterinary hospital. This individual will be responsible for providing exceptional client service, coordinating the care of clients and pets, and promoting hospital services to maximize productivity and client satisfaction.

Key Responsibilities
  • Recruit new clients and promote hospital services to ensure superior client care and maximum productivity of the veterinary medical team.
  • Maximize the number of pets seen by the hospital team through efficient and productive hospital operations.
  • Provide professional, efficient, and exceptional service to clients, including welcoming them, ensuring their comfort, and educating them about their pet's health.
  • Assist incoming clients with documentation, pet information, and history, and ensure prompt service.
  • Assist outgoing clients with instructions, information, and invoices, and schedule future appointments.
  • Manage finances, maintain accurate balances, and utilize proper opening and closing procedures.
  • Conduct administrative functions as necessary.
Requirements
  • High school diploma or equivalent preferred.
  • One year related experience required, with customer service preferred.
  • Medical background with medical terminology training is preferred.
Benefits

Banfield offers a competitive benefits package, including medical, dental, and vision coverage, basic and supplemental life insurance, short and long-term disability, flexible spending accounts, commuter benefits, legal plan, health savings account, 401(k) with company match, paid time off, and holidays.


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