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Client Relations Assistant Manager
2 months ago
As the Client Engagement Assistant Manager within the Brand & Design division, you will play a pivotal role in ensuring the successful execution of projects and deliverables assigned to you. Under the guidance of your supervisor, your responsibilities will encompass managing internal logistics, timelines, and the overall flow of deliverables for your designated tasks. This role also involves liaising with internal resources to guarantee timely delivery to clients.
Key Performance Indicators
Success in this role will be evaluated based on your understanding of agency workflows, your commitment to continuous learning and professional development, your ability to manage multiple projects to completion, and your demonstration of exceptional organizational skills.
Ideal Candidate Profile
The perfect candidate will be proactive, detail-oriented, and possess strong verbal and written communication abilities. You should excel in time management, multitasking, and fostering effective collaboration across various teams.
Core Responsibilities
- Assist in managing internal workflows, including the routing of materials and feedback, preparing assets for distribution, and maintaining project schedules. Act as the primary internal contact for client meeting preparations, ensuring documentation and follow-up on meeting outcomes.
- Oversee project organization, including the management of folders and files, ensuring proper archiving practices.
Qualifications
The ideal candidates will possess the following qualifications:
- 1-2 years of experience in client services or project management within an advertising agency or a related sector, with a track record of managing projects across various media formats, including digital, video, social, print, and large-scale website initiatives.
- Proven ability to cultivate collaborative relationships with colleagues and clients, confidently supporting recommendations and ideas grounded in business context and creative potential.
- Experience in managing multidisciplinary campaigns or large-scale projects from inception to delivery, including client management, scheduling, budget oversight, and adherence to production best practices.
- Proficiency in Microsoft Office 365, Google Docs, PowerPoint, Keynote, Acrobat Professional, Smartsheet, and project management tools.
Desired Attributes
We value candidates who exhibit the following soft skills:
- A strong desire to learn, achieve, and take initiative while maintaining meticulous attention to detail.
- The ability to remain focused under pressure, fostering a positive and collaborative environment while confidently facilitating team involvement as needed.
- Exceptional communication skills, both internally and externally, with clarity, honesty, and integrity, complemented by strong presentation abilities.
- A commitment to high standards of work and behavior, demonstrating accountability, assertiveness, and reliability.
- A proactive approach to staying informed on industry trends through continuous learning and improvement opportunities.
Additional Information
All information will be treated confidentially in accordance with EEO guidelines.
