Automation Solutions Specialist

1 day ago


Newark, Delaware, United States Abbott Laboratories Full time
About Abbott

Abbott is a global healthcare leader that develops innovative technologies to improve people's lives. Our diverse portfolio of life-changing products spans the spectrum of healthcare, from diagnostics and medical devices to nutritionals and branded generic medicines.

We have a talented team of over 114,000 colleagues serving people in more than 160 countries worldwide. At Abbott, we're passionate about making a meaningful impact on patients' lives and improving health outcomes.

Why Join Us?

As a Field Service Automation Engineer at Abbott, you'll have the opportunity to work on exciting projects, develop your skills, and collaborate with a talented team of professionals. You'll also enjoy a range of benefits, including:

  • Career development opportunities with an international company where you can grow and learn
  • A comprehensive compensation package, including a competitive salary and benefits
  • The freedom to balance work and personal life with flexible scheduling and telecommuting options
  • A dynamic and inclusive work environment that values diversity and promotes employee well-being
Job Description

This role provides on-going proactive product support for assigned accounts, focusing on increasing customer loyalty, securing retention, and driving value expansion. The position involves providing technical Level I and Level II phone and on-site support to maintain product performance or resolve customer complaints for hardware, software, and reagent issues.

The successful candidate will have excellent communication and problem-solving skills, with experience working with customers and resolving complex technical issues. They will also be proficient in troubleshooting tools and concepts, with the ability to analyze root causes and implement effective solutions.

Key Responsibilities
  • Provide technical support to customers via phone and on-site visits
  • Perform proactive service support activities to maintain system performance
  • Determine the level of urgency of service support requests and develop recommendations for solutions
  • Record accurate and timely documentation of customer complaints and actions taken to resolve concerns
  • Plan and prioritize customer visits and activities to maximize efficiency
  • Prepare, schedule, and execute training events with customers to improve self-sufficiency and knowledge
  • Coordinate order delivery and billing of products and services in assigned accounts
Requirements
  • Associate degree or equivalent experience
  • 2 years of relevant experience with instrumentation used in laboratory environments
  • 2 years of experience interfacing with customers and resolving technical issues
Preferred Qualifications
  • Electrical or biomedical engineering background
  • Medical technician certification
What We Offer

At Abbott, we offer a competitive salary range of $31.55 - $63.15 per hour, depending on location. We also provide a comprehensive benefits package, including medical coverage, retirement savings plan, tuition reimbursement, and education assistance programs.



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