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Assistant Manager

2 months ago

Rochester, Michigan, United States GCI Residential LLC Full time

Job Summary:

GCI Residential LLC is seeking a highly skilled and experienced Assistant Manager to join our team at our Legacy Rochester Hills residential apartment community in Rochester Hills, Michigan. As an Assistant Manager, you will play a critical role in protecting, maintaining, and enhancing the value of the assigned residential community, ensuring maximum financial return and resident satisfaction.

Key Responsibilities:

  • Customer Service: Provide exceptional customer service to residents by handling requests for maintenance service and resolving customer issues related to rental collection, renewals, move-ins/move-outs, and complaints about other residents, staff, or company policies.
  • Staff Management: Act as a liaison between the Property Manager and staff, managing leasing and maintenance staff in the Property Manager's absence.
  • Financial Management: Assist with the collection of delinquent accounts and manage the eviction process with the approval of the Property Manager and assistance from the resident services and leasing staff.
  • Resident Retention: Develop resident correspondence and assist with resident retention activities.
  • Administrative Support: Assist with preparation for and attend/participate in staff meetings and training, manage office supplies, and coordinate purchases within company guidelines and budget.
  • Representative: Represent GCI Residential LLC in a professional manner at all times, consistently maintaining a professional and courteous attitude when dealing with residents, co-workers, and the general public.

Requirements:

  • Experience: Three to five years of experience as a site manager, leasing manager, or related management experience, with industry experience strongly preferred.
  • Education: Associate or Bachelor Degree in Business, Education, or Liberal Arts, or equivalent related work experience in real estate or sales management, training, or marketing.
  • Skills: Proven track record in meeting and exceeding goals, excellent verbal and written communication skills, top-notch organizational, time management, and interpersonal skills, proven computer skills (MS Office and internet), demonstrated problem-solving skills, strong work ethic, and ability to motivate others.

Additional Requirements:

  • Driver's License: Valid driver's license, clean driving record, and insurance required.
  • Work Schedule: Minimum of forty hours required, regular attendance is mandatory.

About GCI Residential LLC:

We are a prominent and diversified real estate development and management firm committed to offering exceptional places to live and work. We offer a comprehensive compensation package, including paid vacation and holidays, optional health/dental, 401(k) plan, and life insurance. We are dedicated to our employees by providing a world-class work environment with potential for growth and advancement in the industry. We care personally through our GCI Connects program by teaming up with local and national charities and participating in events throughout the year.

Equal Opportunity Employer: