Assistant General Manager
2 weeks ago
The Assistant General Manager will play a key role in supporting the General Manager in leading and managing a team dedicated to delivering exceptional customer experiences and driving revenue growth. This position is an extension of the General Manager and will oversee all operations when the General Manager is not present, ensuring seamless day-to-day management of the facility.
Key Responsibilities- Support the General Manager in achieving targeted results in financial sustainability, customer satisfaction, revenue/sales performance, and financial returns.
- Manage the daily operations of the gym, including staff supervision, customer service, and sales.
- Collaborate with the General Manager and Regional Manager to address issues, ensure compliance with policies and procedures, and promote a superior customer experience.
- Develop and implement strategies to drive membership sales, establish community partnerships, and enhance business-to-business relationships.
- Oversee the hiring, coaching, and mentoring of staff, ensuring they meet operational budgets and provide excellent customer service.
- Ensure accurate and timely daily deposits, monitor inventory, and maintain a clean and safe facility.
- Partner with the General Manager and Regional Manager to manage team members, develop effective working relationships, and provide an inviting experience for members and prospective members.
- High school diploma or equivalent required; 2- or 4-yr degree or four years of supervisory experience preferred.
- Strong work ethic, goal-oriented, enthusiastic, and energetic.
- Solid work ethic with strong decision-making skills.
- Self-starter who takes initiative with minimal direction and supervision.
- Basic computer, math, and communication skills required.
- Superior customer service skills, preferably in the fitness industry.
- Solid supervisory, diplomacy, and listening skills.
- Both detail and results-oriented with high degree of professionalism and organizational skills.
- Strong communication, problem-solving, time management, and analytical skills.
- Ability to travel to other clubs as needed.
The Assistant General Manager will work in a fast-paced environment with frequent interruptions, climbing, stretching, and light lifting. Regular standing, walking, crouching, kneeling, stretching, lifting, and other physical activity are required. Sitting, close reading, and typing are also required. Noise levels may be louder and more intense in gym facilities.
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