Store Operations Manager

7 days ago


Oak Lawn, Illinois, United States Amazon Full time
Are you a natural leader with a passion for delivering exceptional customer experiences?

We are looking for an Assistant Manager to join our Amazon Fresh Stores team. As a key member of our leadership team, you will be responsible for directing day-to-day store operations and leading a team of engaged grocery associates to deliver a one-of-a-kind shopping experience for our customers.

Key Responsibilities:
  • Act as the manager on duty in the store, focused on delivering results while enabling a positive customer and employee experience.
  • Manage a team of associates, including relaying expectations, managing performance, providing regular feedback, and supporting career development.
  • Delegate effectively to drive results in your store, including executing standard operating procedures, identifying areas of improvement, implementing solutions, and providing ongoing feedback to store employees.
  • Maintain a culture of engagement by routinely listening to feedback from leaders, associates, and customers and implementing solutions to solve problems.
  • Identify areas of opportunity, determine root causes, and seek support to implement solutions to continuously improve the overall performance and culture of the store.
  • Maintain a safe, clean, and secure environment to ensure the security of all employees, customers, and products in your store.
Requirements:
  • 2+ years leadership experience in a customer-facing retail, hospitality, or grocery environment, or 2+ years of Amazon (Blue Badge/FTE) experience, or Bachelor's degree from an accredited university.
  • Strong verbal communication and interpersonal skills.
  • Experience working independently in an ambiguous environment with minimal supervision.
  • Demonstrated ability to use data and metrics to back up assumptions and implement effective solutions.
  • Demonstrated success in problem solving and delivering results.
  • Demonstrated ability to attract, hire, and develop high-performing teams.

Amazon is an Equal Opportunity Employer. We are committed to diversity and inclusion in the workplace. If you require accommodations or have questions about our hiring process, please contact us at https://www.amazon.jobs/en/disability/us.



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