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Morning Hospitality Associate
2 months ago
Position Overview:
The Morning Hospitality Associate plays a crucial role in delivering exceptional service to guests in a warm and efficient manner within the complimentary breakfast area of the establishment.
This individual should possess a thorough understanding of the brand standards, guest expectations, and the distinctive features of the hotel and surrounding area.
Key Responsibilities:
Qualifications:
Demonstrated ability to execute job responsibilities with precision, speed, and attention to detail.
A high school diploma or equivalent is preferred, along with experience in hospitality or a related sector.
Willingness and capability to work a flexible schedule, including evenings, weekends, and holidays.
Must meet the legal age requirements for serving alcoholic beverages and successfully complete any necessary responsible serving courses.
Ability to obtain and present a Food Handlers card as mandated by local regulations.
Quick and accurate decision-making skills in evaluating various options.
Capacity to manage stressful situations with professionalism and composure.
Familiarity with hotel offerings and guest services.
Exhibit a positive demeanor and eagerness to assist others, as shown by a willingness to learn new skills, support team members, and engage with guests and colleagues in an optimistic manner.
Ability to craft high-quality beverages, including specialty coffee, tea drinks, and cocktails as required by the establishment.
Ability to read, comprehend, and write simple instructions and brief correspondence.
Skill in effectively interacting with both internal and external customers, some of whom may require a high level of patience, tact, and diplomacy.
Responsibilities:
Approach all interactions with guests and team members in a friendly, attentive, and service-oriented manner.
Maintain consistent attendance in accordance with company standards, adapting to the hotel's scheduling needs.
Adhere to company standards and regulations to promote safe and efficient hotel operations.
Serve guests with all food and beverage needs in a courteous and professional manner, identifying services that could enhance their experience.
Welcome and seat guests at appropriate tables promptly.
Ensure cleanliness and presentation of menus.
Clear, clean, and reset tables and other areas as requested by clients or management.
Ensure that food and service areas are well-stocked, organized, clean, and that all side work is completed each shift.
Accommodate special requests from guests or suggest suitable alternatives.
Communicate with all departments regarding in-house VIPs and any special needs or requests.
Support all aspects of food and beverage service as needed, including washing dishes, restocking supplies, and maintaining cleanliness in work areas.
Answer the telephone in accordance with established standards.
Possess comprehensive knowledge of room service order standards.
Maintain thorough knowledge of menus and current specials across all relevant departments.
Carry out cashiering duties, including closing checks and completing end-of-shift paperwork.
Execute opening and closing procedures and side work duties as per assigned station rotation.
Respond to inquiries about the hotel, brand standards, guest expectations, and local attractions.
Perform additional duties or attend meetings as requested by management.
Property Overview:
Experience comfort at TownePlace Suites Boston Logan Airport/Chelsea.
Our hotel offers everything necessary for a productive extended stay, including complimentary shuttle service to the airport.
Recharge in our pet-friendly suites featuring spacious work areas, luxurious bedding, and fully equipped kitchens.Begin your day with favorites from our complimentary breakfast buffet and enjoy nearby dining options.
Stay active at our 24-hour fitness center and refreshing indoor pool.During your visit, enjoy convenient access to popular attractions.
Our prime location makes our hotel suites an excellent choice for your upcoming group stay. Regardless of the duration of your visit, maximize your experience at TownePlace Suites Boston Logan Airport/Chelsea.Company Overview:
As a leader in third-party hotel management, our expanding portfolio includes over 1,550 hotels across all states and numerous countries, featuring top international lodging brands to luxury hotels and lifestyle properties.
Our global team is dedicated to serving guests and achieving outstanding results, thriving in a culture that inspires excellence.
Join a world of opportunities with Aimbridge Hospitality.Benefits:
After an initial waiting period, full-time employees are eligible for a competitive benefits package that includes:
Now offering Daily Pay; inquire for more details.
Medical, Dental, and Vision Coverage.
Short-Term and Long-Term Disability Income.
Term Life and AD&D Insurance.
Paid Time Off.
Employee Assistance Program.
401k Retirement Plan.
