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Sales and Service Representative
2 months ago
Sun Auto Tire and Service is seeking a highly skilled Sales and Service Advisor to join our team at our Centerton, AR store. As a Sales and Service Advisor, you will be responsible for selling and promoting all products and services offered by the company, while following the company's store standards and expectations.
Key Responsibilities- Promptly greet customers in a professional and courteous manner, both in person and on the telephone, using the Company's standardized customer service techniques.
- Listen to and thoroughly document customer's concerns; inspect vehicle and refer to service history to accurately identify and verify customer's service needs.
- Recommend services according to appropriate level of knowledge, clearly communicating any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision.
- Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
- Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer, and provide customer with updates throughout the day on the status of their services.
- Follow proper procedures when cashing out a customer's ticket, including a review of the completed multi-point inspection and explanation of applicable warranties.
- Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
- Track all new returns, core returns, and warranty parts for individual customers.
- Possess current, valid Driver's license.
- High School Diploma or equivalent.
- Prior experience as a Service Advisor is helpful, but not required.
- Minimum of 3 years of work experience in sales, customer service, or an automotive related field.
- Professional appearance and proven ability to work in a process-driven environment.
- Ability to work a minimum of five days, including weekends.
Sun Auto Tire and Service is a growing business and a leader in our industry. We are a company that is big enough for you to make a career and small enough to care that you do. We provide a competitive compensation package, including up to $50,000 a year, and a range of benefits, including competitive weekly pay, tuition reimbursement, paid vacation and sick time, and more.
