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Supervisor, Fraud Prevention

2 months ago

Kansas City, Missouri, United States Commerce Bank Full time
About Working at Commerce Bank

Building a career at Commerce Bank is more than just a series of professional milestones. It's about helping individuals and businesses achieve financial stability and success, ensuring that people and their assets are protected and secure. Our commitment to excellence is unwavering, and our culture is built on the values of teamwork, innovation, and customer satisfaction.

Here, you'll find opportunities to grow and develop your skills, connect with colleagues, and build meaningful relationships. You'll have the resources and support to excel in your role and reach your full potential. Our focus on employee development is unparalleled, and we invest in our people to ensure they have the tools and expertise needed to succeed.

Creating a world-class work environment doesn't happen by chance. After over 155 years, we've learned that Commerce Bank is only at its best when our employees are thriving. If you're passionate about making a difference in the financial services industry, let's explore how you can contribute to our mission.

Compensation Range

Annual Salary: $53,000 - $63,000

This compensation range is based on a wide range of factors, including location, skill sets, education, relevant experience, and other business needs. At Commerce Bank, we strive to provide competitive compensation packages that reflect the value we place on our employees.

Essential Functions
  • Oversee departmental workflow and effectively communicate decisions, priorities, and relevant information to team members.
  • Provide guidance to employees on departmental projects and issues, coach and develop training plans, lead development conversations, and answer day-to-day questions for team members.
  • Accurately process financial adjustments with approvals.
  • Provide support and serve as a point of contact for the Customer Advocacy Program through research and resolution of customer complaints and escalated phone calls.
  • Maintain and modify departmental policies and procedures to ensure compliance with regulatory requirements.
  • Assist in preventing or limiting financial losses and monitor accuracy and production goals of each area.
  • Collaborate with team members and other internal departments for process improvement or issue resolution.
  • Work with department management to deliver weekly reports.
  • Perform other duties as assigned.
Knowledge, Skills & Abilities Required
  • Strong knowledge of the accounting field.
  • Ability to manage various projects, deadlines, and demands simultaneously.
  • Strong analytical and organizational skills.
  • Excellent customer service skills and ability to research answers and solutions.
  • Ability to maintain a high degree of confidentiality.
  • Ability to develop and coach team members with proven ability to achieve results through collaboration and teamwork.
  • Self-starter with strong decision-making skills and the ability to effectively communicate and interact with all levels of the company.
  • Ability to remain adaptable and resilient to all situations with an optimistic outlook and a positive attitude aligned with our culture and core values.
  • Strong proficiency with Microsoft Outlook, Word, Excel, and an understanding of PowerPoint.
Education & Experience
  • Associate's degree in Business Administration or related field or equivalent combination of education and experience required.
  • 3+ years of fraud investigative or related experience required.
  • 1+ year of supervisory experience required.
  • 2+ years of banking experience preferred.