Customer Service Liaison

3 days ago


Florence, Alabama, United States U-Haul Full time
Overview

U-Haul is in search of friendly, motivated individuals for the position of Customer Service Representative. This role involves working as part of a supportive team to be the face of U-Haul's exceptional service and ensuring that customers get all the help they need on their journeys.

As a Customer Service Representative, you will work with customers inside and outside a U-Haul center with U-Haul products and services. You will use smartphone-based U-Scan technology to manage rentals and inventory, move and hook up U-Haul trucks and trailers, clean and inspect equipment on the lot, and answer questions and educate customers regarding products and services.

The salary for this position is estimated to be around $45,000 - $60,000 per year, depending on experience and location. Benefits include career stability, opportunities for advancement, mindset app reimbursement, gym reimbursement program, health insurance & prescription plans, paid holidays, vacation, and sick days, life insurance, MetLaw legal program, MetLife auto and home insurance, discounts on Apple products, Dell computers, cell phone plans, hotels, and more, 401(k) savings plan, employee stock ownership plan (ESOP), 24-hour physician available for kids, dental & vision plans, business travel insurance, You Matter EAP, LifeLock identity theft protection, critical illness/group accident insurance, Dave Ramsey's SmartDollar program.

Responsibilities
  • Assist customers with U-Haul products and services.
  • Use U-Scan technology to manage rentals and inventory.
  • Move and hook up U-Haul trucks and trailers.
  • Clean and inspect equipment on the lot.
  • Answer questions and educate customers.
  • Prepare rental invoices and accept equipment returned from rental.
  • Install hitches and trailer wiring.
  • Fill propane.
  • Drive a forklift.


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