Customer Service Representative

1 week ago


Coopersburg, Pennsylvania, United States Lutron Electronics Co., Inc Full time

Overview

Lutron Electronics Co., Inc. is seeking a skilled Customer Service Representative to join our Commercial Customer Service Team at our Global Headquarters in Coopersburg, PA.

As a member of our service organization, you will act as the voice of our company, exercising good judgment to deliver superior customer service. We are looking for self-starters who want to develop their customer service skills through meaningful customer interactions.

This role offers an excellent opportunity to learn about Lutron's commercially quoted business/large projects teams and includes collaborating with different internal and external customers in the commercial organization.

Responsibilities

  • Interacting with commercial project managers, quotes teams, commercial reps, and onsite service techs to provide support on high-profile commercial jobs from quote to delivery.
  • Assisting commercial end users in obtaining replacement commercial parts onsite in a timely manner.
  • Working with internal departments to ensure we are meeting our customers' needs and communicating priority jobs appropriately.
  • Managing holds, ship dates, returns, and parts requests.

What's Your Impact:

Your passion for excellence and ability to communicate complex issues in a concise and clear way will leave each customer with the feeling of exceptional service.

You will be essential to building relationships with new customers as well as retaining existing ones.

You will help to grow and expand our company by promoting customer retention and sales of new products.

Qualifications

  • You have an Associate's degree or Bachelor's degree.
  • Minimum 2.8 cumulative GPA.
  • Minimum 2 or more years of customer-facing experience.
  • You must be located within commutable distance of Coopersburg, PA to accommodate an in-office schedule.

Lutron Electronics Co., Inc. is an Equal Opportunity - Affirmative Action - Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability, or genetics.



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