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Healthcare Customer Service Associate
2 months ago
At Northwestern Memorial Healthcare, we prioritize every patient interaction, fostering a positive environment that distinguishes us as a leader in the healthcare sector. Our commitment to a patient-centered approach is what drives our mission forward. We offer a range of competitive benefits, including tuition reimbursement, loan forgiveness, 401(k) matching, and comprehensive lifecycle benefits to support our employees.
Position SummaryThe Patient Service Representative - Float embodies the mission, vision, and values of Northwestern Memorial Healthcare, adhering to the organization's Code of Ethics and Corporate Compliance Program while complying with all relevant policies, procedures, and regulatory standards.
This role is essential in supporting the service area by managing patient check-in and check-out processes. The representative will consistently exhibit outstanding customer service when interacting with patients and visitors.
Key Responsibilities:- Welcome patients and guests, confirming their identity and providing necessary information regarding their visit.
- Execute check-in and check-out procedures as instructed.
- Verify and update patient identification and demographic/insurance details.
- Facilitate patient registration as required.
- Gather patient consents and authorizations.
- Collect co-payments, outstanding balances, and point-of-service payments.
- Record payments, manage billing information, and perform end-of-day cash drawer reconciliation.
- Maintain a clean and comfortable waiting area.
- Notify patients of any delays or changes in their appointment status.
- Schedule appointments as needed.
- For representatives in Immediate Care Clinics, provide support across various ICCs and departments.
- May undertake additional responsibilities as assigned.
Required:
- High school diploma or GED equivalent.
- Up to two years of experience in a customer service role.
Preferred:
- Bachelor's degree.
- Prior experience in a healthcare environment.
- Familiarity with medical terminology.
- Bilingual abilities.
Northwestern Memorial Healthcare is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment based on age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation, or any other protected status.
