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Valet Parking Attendant

2 months ago


Portland, Maine, United States Hilton Garden Inn - Portland Downtown Full time
Job Title: Valet Attendant

We are seeking a highly skilled and enthusiastic Valet Attendant to join our team at Hilton Garden Inn - Portland Downtown.

Job Summary:

The Valet Attendant is responsible for providing exceptional customer service to our guests by safely parking and retrieving their vehicles. This role requires a high level of attention to detail, excellent communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities:
  • Greet arriving guests warmly and assist them with parking their vehicles in a safe and efficient manner.
  • Drive and maneuver guests' vehicles carefully to designated parking spots, ensuring that all safety protocols and procedures are followed.
  • Retrieve guests' vehicles promptly upon request, assist with loading luggage or belongings, and ensure that vehicles are returned in the same condition as received.
  • Welcome arriving guests and assist them with unloading luggage or belongings from their vehicles.
  • Escort guests to their rooms, carrying luggage as needed, and provide information about hotel amenities, services, and local attractions.
  • Assist guests with luggage storage, retrieval, and delivery to their rooms, ensuring that all items are handled carefully and delivered promptly.
  • Provide courteous and attentive service to guests, responding promptly and professionally to their requests, inquiries, and concerns.
  • Offer assistance with transportation arrangements, restaurant reservations, and other guest needs, and provide directions and recommendations for local attractions and activities.
  • Anticipate guests' needs and preferences and proactively offer assistance and solutions to enhance their stay experience.
  • Adhere to all safety protocols and procedures, including traffic laws, vehicle handling guidelines, and security measures, to ensure the safety and security of guests, vehicles, and property.
  • Maintain cleanliness and orderliness of the valet parking area, bell stand, and lobby entrance, including removing debris, organizing luggage carts, and replenishing supplies as needed.
  • Report any safety hazards, maintenance issues, or security concerns to the appropriate supervisor or manager for resolution.
Requirements:
  • Previous valet experience is preferred; minimum of 1 year of driving with a valid Driver's License; must maintain a valid driver's license and comply with our DMV guidelines.
  • Ability to provide high-level customer service, communicate effectively with guests and team members, follow instructions, and maintain composure when working under pressure.
  • Ability to learn quickly, pay attention to detail, and work in a fast-paced environment.
Benefits:
  • We offer a comprehensive benefits package, including health insurance, dental and vision insurance, 401K program, flexible spending accounts, and paid time off.
  • Team members enjoy seven paid holidays throughout the year and can take advantage of travel discounts at our portfolio of hotels.
Equal Opportunity Employer:

Hilton Garden Inn - Portland Downtown is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.