Academic Support Services Technician

4 weeks ago


Cleveland, Ohio, United States Tri C Company Inc Full time
Job Summary

Tri C Company Inc is seeking a highly skilled Academic Support Services Technician to provide technical support services to students, faculty, staff, and community patrons. The ideal candidate will have a strong background in customer service and technical support, with the ability to troubleshoot and resolve complex technical issues.

Key Responsibilities

Assist with college-wide user logon support and print management
Respond to faculty and staff needs for operational issues and provide assistance with operating equipment
Provide technical expertise for special events: planning, set up, troubleshooting, and teardown
Perform campus repairs, preventative maintenance, and functionality testing of ATCs, computer labs, and all classroom equipment
Provide training workshops to students, faculty, and staff on the varying technologies at the site
Administer College placement, student makeup exams, and finals, and distance learning exams
Administer other institutional exams such as new employee skill assessment exams, ACT Center Examinations, and distance learning exams for other higher education institutions

Requirements

Associate's degree
Minimum two years of customer service experience and desktop support experience
Intermediate keyboarding, grammar, math, Microsoft Excel, Microsoft Word, and PowerPoint skills
Excellent written, verbal, and interpersonal communication skills
Demonstrated record of interacting professionally with internal and external customers at all times in person, online, and over the telephone
Excellent customer service skills
High degree of accuracy and attention to detail
Demonstrated ability to handle multiple tasks/responsibilities and respectively prioritize work
Sensitivity to respond appropriately to the needs of a diverse population

Working Conditions

The work is performed in a setting with moderate noise level. The work schedule is standard college business days/times. Must be able to regularly kneel, crouch, stand, lift above head, climb ladders, and lift or push items up to 25 pounds. Must be able to occasionally lift or push items up to 50 pounds such as special event equipment and library bookcases.

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