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Operations Manager

2 months ago

North Charleston South Carolina, United States United Site Services Full time
About United Site Services

United Site Services is a leading provider of comprehensive site services, dedicated to fostering partnerships that enable our customers' project and event success. Our expertise in site management, process optimization, and corporate responsibility are core pillars of our value proposition, supported by tangible best-practice programs.

Our success is driven by the dedication and collaboration of our diverse team, comprising field technicians, customer care representatives, sales professionals, and functional experts. Each team member plays a vital role in ensuring a seamless and reliable experience for our customers.

By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business.

Job Summary

The Operations Manager - Field Services is responsible for overseeing all operational functions at a branch, ensuring seamless and efficient delivery of services to our customers.

Key Responsibilities
  • Direct oversight of grease tech and plant operations
  • Review and approval of all paperwork, including manifests, routing tickets, and DVIRs, for completion and accuracy
  • Monitoring of service levels and deliveries to ensure optimal efficiencies and recommend measures to improve operational practices and quality of customer care
  • Collaboration with other departments to ensure excellent communication within the region
  • Resolution of customer service and delivery issues, working closely with Operations Managers at other branches to coordinate asset transfers
  • Maintenance of proper staffing levels to meet and exceed customer and branch needs
  • Analysis and reporting on operational activities, including service levels, routing efficiency, labor and overtime, and fuel
  • Development and implementation of standard practices and efficiency recommendations in collaboration with the Regional Vice President
  • Fleet DOT administration, including log book and record maintenance
  • Review and approval of e-time punches prior to payroll processing, as well as review and approval of time off request forms and scheduling of time off based on operational necessity
  • Administration of the company's safety program at the branch, working closely with Safety and HR departments to coordinate safety training as needed
  • Employee development and conducting periodic performance reviews
  • Creation and maintenance of a positive, safe, and effective work environment
  • Operation of a variety of company vehicles and pulling trailers with company vehicles
  • Performance of other duties as assigned
Requirements
  • Minimum 2-year degree from a two-year college or technical school or equivalent combination of education and experience
  • Minimum 3 years of related experience and/or training (5 years preferred)
  • Minimum 3 years of proven leadership experience leading a diverse team to accomplish results (5 years preferred)
  • Customer service and team building skills
  • Organization, time management, and communication skills
  • Decision-making and problem-solving abilities
  • Knowledge of proper cleaning and repair of company assets
  • Valid driver's license (Class C)
  • Experience with multi-stop routing systems and dispatch procedures
  • Computer knowledge, including Navision, Microsoft Office, and routing/logistics software
  • Excellent written and verbal communication skills
  • Knowledge of financial statements and experience managing a budget
  • Knowledge of all company assets in inventory
Physical Requirements
  • Sitting while driving and standing while servicing products
  • Using hands and fingers to handle, control, or feel objects, tools, or controls
  • Repeating the same movements
  • Seeing details of objects that are less than a few feet away and also at greater distances
  • Speaking clearly so customers can understand
  • Understanding the speech of another person
  • Hearing sounds and recognizing the difference between them
  • Walking up to 30 minutes at a time without exertion
  • Entering and exiting equipment by stepping and kneeling
  • Lifting up to 40 pounds from waist to shoulders
  • Lifting 30 pounds from the floor to the head
  • Crouching and squatting
  • Pushing 100 pounds and pulling 100 pounds horizontally