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Retail and Wellness Team Member

2 months ago

Bluffton, South Carolina, United States Massage Envy Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Service Associate. As a key member of our team, you will be responsible for providing exceptional customer service, promoting our wellness programs, and supporting the growth and retention of our client base.

Key Responsibilities
  • Provide outstanding customer service and ensure that every client feels valued and understood.
  • Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations.
  • Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to inquiries, and addressing questions.
  • Help grow and retain a client base both in-person and through outreach efforts.
What We Offer
  • Competitive hourly rate with opportunities for advancement.
  • Aflac short-term disability insurance available.
  • Matching 401(k) plan.
  • Flexible schedules for a better work-life balance.
  • Paid commissions on Membership Sales, Retail Sales, and Enhancement Sales.
  • Employee Assistance Program.
  • In-depth product and service training.
  • A free massage, skincare, or stretch service each month with a minimum required hours worked.
  • 20% off all products.
Requirements
  • High school diploma (or equivalent) and previous retail or sales experience (preferred).
  • Critical thinking skills with excellent math and computer skills and the ability to multitask.
  • Great people skills and the ability to establish positive relationships with guests.
  • Supporters of total body care with a general knowledge of massage and skin care services.