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Night Auditor

2 months ago

Romulus Michigan, United States Holiday Inn Detroit Metro Airport Full time
{"Overview": "At Holiday Inn Detroit Metro Airport, we're committed to delivering exceptional guest experiences. As a Night Auditor, you'll play a vital role in ensuring our guests have a memorable stay.

Your primary responsibility will be to provide exceptional customer service, checking in guests, and ensuring their needs are met. You'll be the face of our hotel during the overnight hours, and your engaging personality will make a lasting impression.

Key Responsibilities:

* Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
* Provide exceptional customer service by being engaging and taking sincere interest in our guests.
* Help to resolve problems and 'wow' guests through recovery when things aren't quite right.
* Promote and sell special hotel programs.
* Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
* Be knowledgeable of all emergency procedures and policies.
* Maintain house bank.
* Generate, Print and distribute daily and weekly reports.
* Ensure the Night Audit procedures are followed with great attention to detail.
* Communicate all pertinent information to manager on duty.
* Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
* Assist other departments as needed.

Requirements:

* Availability to include the overnight (11p-7a) shift, including weekends.
* Some hotel front desk experience preferred.

If you're a detail-oriented person who enjoys engaging with people from all over the world and making meaningful connections, we want you to join our team at Holiday Inn Detroit Metro Airport.

We offer a supportive and collaborative work environment that encourages growth and fosters success. Our company values its employees and is committed to creating exceptional guest experiences.

Apply today and take the first step towards a rewarding career in hospitality"}