Server

2 weeks ago


Matthews, North Carolina, United States Flying Biscuit Cafe Full time

A Server at the Flying Biscuit Cafe is a highly-motivated, outgoing team player with the knowledge to guide guests through an exceptional dining experience and produce outstanding sales. The ideal candidate will have a passion for delivering exceptional customer service, a strong work ethic, and the ability to work well under pressure.

Responsibilities:
  • Greets and seats guests in a timely and friendly manner
  • Answers phone calls and takes to-go orders in the absence of a host or to-go coordinator
  • Communicates specials, features, and promotions to guests
  • Sells add-ons and premium beverage/food items to increase revenue
  • Takes timely and correct orders and delivers meals to guests
  • Handles cash and tips accurately and efficiently
  • Performs company's 10 Steps of Service and maintains a lively atmosphere
  • Maintains a clean dining room and restrooms during service
  • Performs daily opening and closing duties
  • Assumes bartending responsibilities in the absence of a mixologist
  • Communicates restaurant operational needs to managers
  • Maintains a helpful, productive working relationship with the DMO
  • Participates in and maintains positive relationships across FOH and BOH teams
Requirements:
  • Reliable transportation to and from work
  • Background check
  • Flexibility of schedule
  • 21 years of age preferred
  • TIPS certification (at completion of training)
Qualifications:
  • Months to a year of experience working in a FOH position in a full-service restaurant
  • Interest in beer, wine, and cocktail knowledge
  • Ability to lift and carry up to 20 pounds
  • Physical stamina for minimum 6-hour shifts
  • Ability to handle multiple tasks
  • Ability to train individuals
  • Learner/coachable
Benefits:
  • 50% off meal on duty and 20% off duty
  • 5 vacation days (after 1 year of employment with 30 hours or more a week)

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