Business IT System Analyst
4 days ago
We are seeking a highly skilled Business IT System Analyst to join our team at the State of Montana Department of Administration. As a key member of our General Services Division, you will be responsible for providing exceptional IT support and services to our staff and systems.
Key Responsibilities:- Provide PC and peripheral basic support, inventory management, updates, and liaison with State Information Technology Services (SITSD)
- Procure and manage PC and peripheral equipment, including Intent to Purchase (ITPR) submissions and tracking
- Design and implement system architecture, configuration, and administration for COTS, Cloud, and On-Prem applications
- Lead business planning, analysis, and project management for system procurement and deployment
- Manage staff onboarding and offboarding, including business systems and technology
- Provide front-line support and training for GSD end-users
- Coordinate GSD-SITSD case management and case coordination for help desk situations transferred to SITSD
- Manage Active Directory and Auria Ops server monitoring
- Update Sentinel one servers and manage digital records
- Support cell phone management and user support
- Coordinate office telephone support and management with SITSD
- Manage POTS lines with SITSD and CenturyLink
- Associate degree in Business or IT with emphasis on information systems (or equivalent experience)
- Three years' experience in software application deployment, configuration, and support (or equivalent experience)
- Ability to deliver exceptional customer service
- Ability to conduct system analysis and translate business requirements into automated solutions
- General knowledge of computing, networking, relational database applications, client-server applications, and Cloud services
- Ability to learn and adapt to new technologies and systems
- Ability to communicate with technical and non-technical stakeholders
- Ability to contribute to and take ownership in a project-driven environment
- Ability to manage competing priorities and meet critical deadlines
We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive salary and benefits package.
If you are a motivated and detail-oriented individual with a passion for IT and business, we encourage you to apply for this exciting opportunity.
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