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Guest Services Associate
2 months ago
Key Responsibilities:
- Execute all check-in and check-out procedures efficiently.
- Handle online and telephone bookings with precision.
- Educate guests about payment options and confirm credit card information.
- Register guests by gathering essential details such as contact information and stay dates.
- Greet guests upon arrival and allocate rooms accordingly.
- Offer insights about the hotel, including room availability, pricing, and amenities.
- Address customer complaints promptly and professionally.
- Coordinate with housekeeping to ensure rooms are immaculate and well-equipped for guests.
- Verify group bookings and arrange tailored services for VIP guests and event participants.