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Guest Services Associate

2 months ago


Laredo, Texas, United States Motel 6 Laredo North Full time
Position Overview: Motel 6 Laredo North is seeking a dedicated part-time Guest Services Associate responsible for providing a warm welcome to visitors, addressing inquiries, and delivering exceptional customer support.
Key Responsibilities:
  • Execute all check-in and check-out procedures efficiently.
  • Handle online and telephone bookings with precision.
  • Educate guests about payment options and confirm credit card information.
  • Register guests by gathering essential details such as contact information and stay dates.
  • Greet guests upon arrival and allocate rooms accordingly.
  • Offer insights about the hotel, including room availability, pricing, and amenities.
  • Address customer complaints promptly and professionally.
  • Coordinate with housekeeping to ensure rooms are immaculate and well-equipped for guests.
  • Verify group bookings and arrange tailored services for VIP guests and event participants.