Customer Service Representative
3 weeks ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Fifth Third Bank. As a key member of our Financial Center, you will be responsible for providing exceptional customer service, building relationships, and driving sales growth.
Key Responsibilities- Customer Experience: Deepen relationships with customers, provide follow-up on customer questions, and find solutions to address issues.
- Operations: Collaborate with the Financial Center Manager to ensure accurate cash counts, gather and report FCA requests, and maintain a balancing record.
- Referrals: Identify customer needs and refer customers to Bankers and business partners for consultative conversations.
- Education: High school diploma/GED.
- Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and flexibility in scheduling.
- Knowledge: In-depth knowledge of retail policies and procedures, ability to interact comfortably with the public, and sound judgment in decision-making.
Fifth Third Bank is proud to offer a competitive compensation package, opportunities for professional growth and development, and a collaborative work environment.
Equal Employment Opportunity: Fifth Third Bank is an equal opportunity employer and welcomes applications from diverse candidates.
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