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General Manager

2 months ago

Des Moines, Iowa, United States Blaze Pizza Full time
Job Description

Job Summary:

The General Manager is a key leadership role responsible for the overall success of the restaurant. As a General Manager, you will be responsible for leading a team of employees, managing daily operations, and ensuring exceptional customer service.

Key Responsibilities:

  • Leadership and Team Management:
    • Lead and motivate a team of employees to achieve exceptional customer service and sales results.
    • Develop and implement strategies to improve employee engagement and retention.
    • Conduct regular performance evaluations and provide coaching and feedback to employees.
  • Operations Management:
    • Oversee daily restaurant operations, including food preparation, customer service, and cash handling.
    • Ensure that all restaurant systems and processes are in place and functioning properly.
    • Manage inventory, supplies, and equipment to minimize waste and optimize efficiency.
  • Customer Service:
    • Ensure that all customers receive exceptional service and have a positive dining experience.
    • Respond to customer complaints and concerns in a timely and professional manner.
    • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Business Management:
    • Develop and implement business plans to achieve sales and profit goals.
    • Manage labor costs, inventory, and other expenses to optimize profitability.
    • Monitor and analyze sales data and customer feedback to identify areas for improvement.
  • Compliance and Risk Management:
    • Ensure that all restaurant operations are in compliance with company policies, laws, and regulations.
    • Identify and mitigate risks to the restaurant and its employees.
    • Develop and implement strategies to prevent accidents and injuries.

Requirements:

  • Education and Experience:
    • Bachelor's degree in Business Administration, Hospitality, or related field.
    • Minimum 2 years of experience in restaurant management or a related field.
  • Skills and Abilities:
    • Strong leadership and communication skills.
    • Ability to motivate and inspire a team.
    • Excellent customer service and problem-solving skills.
    • Ability to analyze data and make informed business decisions.
    • Strong organizational and time management skills.
  • Physical Demands:
    • Ability to stand for long periods of time.
    • Ability to lift up to 50 pounds.
    • Ability to work in a fast-paced environment.

Benefits:

  • Competitive salary and bonus structure.
  • Opportunities for career advancement.
  • Comprehensive benefits package, including health insurance, 401(k), and paid time off.
  • Free meals and discounts on merchandise.