Housekeeping Operations Manager

3 weeks ago


Acme Twp, United States Grand Traverse Resort Full time
Job Summary

We are seeking a highly skilled and experienced Housekeeping Operations Manager to join our team at Grand Traverse Resort. As a key member of our housekeeping department, you will be responsible for ensuring the cleanliness and maintenance of our resort facilities.

Key Responsibilities
  • Assist the Director of Housekeeping in setting standards and procedures for housekeeping staff.
  • Plan and coordinate housekeeping operations to ensure efficient and effective service delivery.
  • Inspect and evaluate the physical condition of resort facilities, including guest rooms, public areas, and grounds.
  • Coordinate the hiring and training of housekeeping staff, including supervisors and support personnel.
  • Develop and implement cost-saving initiatives to minimize waste and optimize labor costs.
  • Assist in answering incoming calls and directing guests to the appropriate areas.
  • Maximize productivity and minimize labor costs through effective scheduling and resource allocation.
  • Address guest complaints and concerns regarding housekeeping service and equipment.
  • Maintain accurate records and reports, including daily assignments and housekeeping metrics.
Requirements
  • Bachelor's degree in Hospitality, Hotel Management, or related field.
  • Minimum 3 years of experience in housekeeping management, with a focus on operations and supervision.
  • Excellent communication and leadership skills, with the ability to motivate and direct a team of housekeeping staff.
  • Proficiency in Microsoft Office and property management software.
  • Valid driver's license and ability to pass a background check.
Working Conditions

The noise level in this role will vary from quiet to moderate, with occasional exposure to loud noises in public areas. The ability to work flexible hours and take on additional responsibilities as needed is essential.

Grand Traverse Resort is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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