Participant Engagement and Retention Specialist

2 weeks ago


Wilton Manors, Florida, United States Poverello Center Full time
Job Summary

The Participant Engagement and Retention Specialist plays a vital role in connecting with community members and program participants to identify those who can benefit from the EXTRA Care Clinic Services. This position requires a strong customer service orientation, excellent communication skills, and the ability to work independently with minimal supervision.

Key Responsibilities
  • Customer Engagement: WOW customers over the phone, online chat, or email, providing exceptional service and building trust.
  • Problem Solving: Utilize keen attention to detail and creative problem-solving skills to address customer concerns and develop effective retention strategies.
  • Team Collaboration: Work closely with the team to discuss ways to keep program participants engaged and develop positive customer and business associate relationships.
  • Client Connection: Engage program participants to participate in the EXTRA Care Clinic as sponsors, helpers, or beneficiaries, and analyze client behavior to inform retention strategies.
  • Communication: Develop strong phone and in-person communication skills to effectively communicate with customers and sales representatives.
Requirements
  • Customer Service Orientation: Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.
  • Communication Skills: Possess excellent communication skills, including phone and in-person communication, and the ability to work with minimal supervision.
  • Problem-Solving Skills: Utilize creative problem-solving skills to address customer concerns and develop effective retention strategies.
  • Teamwork: Work collaboratively with the team to achieve common goals and develop positive customer and business associate relationships.
Work Environment

The Participant Engagement and Retention Specialist will work in a fast-paced environment, requiring the ability to stay cool and professional in stressful conditions. The ideal candidate will possess patience, empathy, and a strong customer service orientation.



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