Lead Shift Manager

4 days ago

Tallahassee, Florida, United States Dunkin' Full time
Lead Shift Leader Job Description

As a Lead Shift Leader at Dunkin', you will play a key role in supporting our General Managers in developing a high-performing team that delivers exceptional guest experiences and drives profitable sales.

Key Responsibilities:
  • Support General Managers in developing a team of dedicated employees who deliver great guest experiences and profitable sales.
  • Assist in the development of Shift Leaders and crew members, and fulfill accountabilities assigned by the General Manager.
  • Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns, and communicating effectively.
  • Assist in the recruitment, selection, and training of Crew Members and Shift Leaders as directed by the General Manager.
  • Support development of team members through effective cross-training, deployment, and delegation of responsibilities.
  • Hold team members accountable for their behavior and performance, addressing concerns promptly.
  • Hold guests as highest priority and role model exceptional guest service.
  • Ensure Brand standards and systems are executed.
  • Drive sales through effective execution of restaurant standards and marketing initiatives.
  • Delegate and lead processes to control labor costs, food costs, and cash.
  • Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness.
Qualifications:
  • Able to clearly express oneself verbally and in writing (English).
  • Restaurant, retail, or supervisory experience.
  • Guest Focus – anticipate and understand guests' needs and exceed their expectations.
  • Passion for Results – set compelling targets and deliver on commitments.
  • Problem Solving and Decision Making – make good decisions based on analysis, experience, and judgment.
  • Building Effective Teams – get the right people in the right places, enabling them to make decisions and celebrate success as a team.
  • Conflict Management – use interpersonal skills to confront tough issues and resolve disagreements constructively.
Benefits:
  • Competitive Weekly Pay.
  • Paid Time Off.
  • Employee Meals.
  • Medical and Dental Insurance with Company contribution (full-time employees).
  • Colonial Accident, Short-Term Disability & Life Insurance Available.

Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

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