Quality Assurance Specialist
3 weeks ago
The Quality Assurance Specialist plays a crucial role in supporting MHMR's mission by analyzing data to identify quality gaps across all programs. This position is responsible for collaborating with management to implement improvement processes, ensuring high-quality service delivery, maintaining regulatory compliance, and driving continuous enhancement through data-driven decision-making.
Key Responsibilities:- Develop, implement, and monitor quality assurance programs using data analytics to identify trends, gaps, and improvement opportunities.
- Collaborate with leadership to conduct regular audits and reviews, ensuring compliance with accreditation, certification, regulatory standards, and internal policies.
- Support, develop, and implement quality improvement initiatives based on data insights.
- Collect, analyze, and interpret data from various sources to assess program performances and trends.
- Present data findings to management and stakeholders, guiding them in chart audits and review of program services to quality improvement decisions and strategic planning.
- Ensure data accuracy and integrity in all reporting.
- Prepare for and participate in external audits and inspections, maintaining accurate and up-to-date records.
- Assist in the development and delivery of staff training programs related to quality assurance, quality improvement, and standards related to NCQA, CCBHC, and CARF.
- Support staff in understanding and implementing data-informed quality improvement processes.
- Work collaboratively with program management, staff, and external partners to promote a culture of quality and continuous improvement.
- Communicate effectively with stakeholders to ensure understanding and compliance with quality standards.
- Monitor program performance metrics and outcomes, providing regular reports to management on quality and compliance issues.
- Participate in community and outreach and engagement activities to promote the center's services and gather feedback for quality improvement.
- Ensure client and family feedback is integrated into quality improvement efforts.
- Understanding of quality assurance and improvement methodologies.
- Knowledge of data analysis techniques and statistical methods.
- Thorough knowledge of accreditation, certification, and regulatory standards.
- Understanding of program evaluation and performance measurement principles.
- Skill in mentoring and coaching others on quality improvement practices.
- Ability to work effectively with diverse stakeholders, including leadership, staff, and external partners.
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