Loss Prevention Manager

2 weeks ago

Alpha OH, United States Ross Stores Full time
Job Summary:

The Area Loss Prevention Manager is responsible for protecting the assets of Ross Stores, Inc. while achieving shortage and safety goals for assigned stores/districts/areas. This role involves managing, promoting, and directing all Loss Prevention initiatives and programs within the assigned group of stores, as well as developing and maintaining strong partnerships at the store, district, and zone levels.

Main Responsibilities:

Minimizing Operational Shortage
  • Achieve shortage reduction goals for assigned stores/districts/areas.
  • Understand and respond to shortage processes (i.e. CNS, MOS, Front-End Operations, MPT, etc.) and analytics.
  • Identify shortage risks through regular review of indicator reports; partner with stores to develop action plans to address/minimize operational shortage.
  • Ensure all Loss Prevention shortage audits are conducted consistently and objectively, with a focus on continuous improvement through partnership and training.
  • Coach, train, and influence store leadership and associates on best practice execution to minimize operational shortage.
  • Promote shortage awareness through store programs (i.e. Shortage Highway) and ensure current Loss Prevention Awareness Center is visible to associates.
  • Support assigned stores/districts/areas during annual (and/or semi-annual) inventory process.
  • Strictly adhere to all budget guidelines established in stores/districts/areas.
Mitigating Theft & Fraud
  • Aggressively identify, investigate, and resolve all internal and external theft and fraud, striving to minimize the impact of loss to the company and address new types of theft and fraud.
  • Maximize utilization of all available merchandise protection tools and resources (including EAS, domes, alarm equipment, fitting room controls, shortage highway, etc.) to address loss in stores and throughout the company.
  • Ensure consistent execution of all deterrence resources/tools to proactively combat external loss.
  • Leverage exception and store reporting systems to identify theft activity (including cash shortage) in assigned stores.
  • Drive resolution and case closure on all internal and external investigations, including timely follow up on internal leads from the corporate Investigative Analyst team or the Alertline process and external intelligence from other retailers or law enforcement groups regarding current market theft trends.
  • Maintain appropriate confidentiality throughout internal investigations; partner with store/district leadership and Human Resources to address associate behavior and take corrective actions.
  • Drive an impactful and effective SPS program by participating in store efforts to hire, train, and develop SPS associates in assigned stores/districts/areas.
  • Maintain accurate records and reports of all identified theft activity and related follow up; disseminate and communicate reporting as necessary.
  • Drive store-level awareness of theft and fraud techniques as well as prevention tools/resources to mitigate future impact and loss.
  • Share expertise on physical security and loss prevention systems through new store openings, remodels, and expansions.
Maintaining a Safe & Secure Environment
  • Drive achievement of accident reduction goals for General Liability (GL) and Workers Compensation (WC) for assigned stores/districts/areas.
  • Conduct regular Loss Prevention safety audits for compliance of all accident and critical incident preventative standards and programs.
  • Promote a safety-first culture by conducting regular store audits, supporting the proper utilization of safety incentive awards, and joining in safety celebrations for accident-free months.
  • Participate regularly in store and district conference calls to bring greater awareness to safety initiatives and emergency/crisis response procedures.
  • Execute effective crisis management and incident response; coach and train store leadership and associates on accident investigation findings, areas of opportunity, and future prevention techniques.
  • Provide physical security expertise and ensure proper functionality of store-based security technologies including alarms, CCTVs, Intellex, etc.
  • Regularly evaluate building integrity and partner with store management to follow up on any equipment failure.
Developing Great Teams & Partnerships
  • Train store leadership and associates, as well as Operations and Human Resources partners, on current Loss Prevention initiatives and programs.
  • Assist store leadership in promoting awareness campaigns on shortage and safety control measures; regularly participate in key store meetings and recognition program activities.
  • Develop and maintain effective working relationships with corporate Loss Prevention partners and field-based peers; share current store/market trends and provide feedback on current or proposed initiatives.
  • Foster regular working partnerships with other internal organizations to drive integrated solutions for shortage control and accident reduction initiatives.
  • Drive a performance management culture by detecting opportunities for improvement in individual, team, and store performance; influence change in less-than-optimal behaviors before they become ingrained.
  • Participate in the recruitment and hiring of top talent for store-based Loss Prevention positions; in partnership with store management, support the onboarding, ongoing training and development, and performance management of SPS associates in assigned stores/districts/areas.
  • Promote effective internal communication through regular Store Protection Specialist conference calls and participation in store rally meetings.
  • Establish and leverage regular communication with external business partners including law enforcement agencies, retail theft organizations, and other retail LP departments.
  • Assist in the development and updating of training materials and concepts for awareness training sessions.
  • Perform other responsibilities and projects as assigned.
Competencies:
  • Manages Work Processes
  • Business Acumen
  • Plans, Aligns & Prioritizes
  • Builds Talent
  • Collaborates
  • Leading by Example
  • Communicates Effectively
  • Ensures Accountability & Execution
Qualifications and Special Skills Required:
  • BA degree or greater, preferably in Business or Criminal Justice, or equivalent work experience.
  • 5+ years directly-related, multi-unit Loss Prevention and/or Retail work experience.
  • Experience in driving successful loss prevention, shortage control, accident reduction and fraud prevention programs.
  • Self-motivated individual who can be successful in a fast-paced environment, with minimal supervision.
  • Excellent written and verbal communication skills, strong presentation skills.
  • Must demonstrate the ability to be flexible and adapt to changing priorities.
  • Excellent analytical skills and demonstrated ability to solve problems.
  • Proven ability to make good decisions under pressure.
  • Excellent organizational skills, detail-oriented.
  • Maintains confidentiality concerning all information and projects.
  • Values and exhibits the highest level of personal integrity.
  • Must have proficiency in and knowledge of computer software including MS Office (Outlook, Word, Excel, and PowerPoint).
  • Knowledge of and previous experience with Loss Prevention technologies (including CCTV systems and exception reporting systems) is advantageous.
Physical Requirements/ADA:

Job requires ability to work in an office environment, primarily on a computer.

Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.

Consistent timeliness and regular attendance.

Vision requirements: Ability to see information in print and/or electronically.

Must be able to travel

Must be able to stand for prolonged periods of time (up to 8 hours per day)

Frequent computer work required (up to 8 hours), involving repetitive arm/hand motions from keyboardingSupervisory Responsibilities:

Shared supervisory responsibility for up to 75 store-based Loss Prevention associates (Store Protection Specialists or SPS) within assigned stores/districts/areas.Disclaimer:

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws. Ross Stores

  • Area Loss Prevention Manager

    3 weeks ago

    Alpha, United States Ross Stores, Inc. Full time

    GENERAL PURPOSE: The Area Loss Prevention Manager (ALPM) is responsible for protecting the assets of Ross Stores, Inc. while achieving shortage and safety goals for assigned stores/district(s)/area. This is done by managing, promoting, and directing all Loss Prevention initiatives and programs within the assigned group of stores and by developing and...

  • Sales Associate

    1 month ago

    Alpha, United States Spencer Gifts Full time

    Job SummaryAs a Sales Associate at Spencer's, you will be responsible for maintaining exceptional guest services, efficiently operating the point of sale system, and supporting the store management team in generating sales, conducting housekeeping, merchandising, signing, pricing, and loss prevention.Key ResponsibilitiesMaintain a clean and organized store...

  • Loss Prevention 2nd Shift

    16 hours ago

    West Jefferson, OH, United States Ace Hardware Full time

    Compensation Details:$18.50Sunday - 11:00 a.m. to 7:30 p.m.Monday Thru Thursday - 1:00 p.m. to 9:30 p.m.Why should you join our team? We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don't often see values like these in most corporate statements, but Ace is different....

  • Sales Associate

    1 month ago

    Alpha, United States Spencer Gifts Full time

    Spencer's - Mall At Fairfield Commons [Retail Sales / Store Assocaite / Cashier] As a Sales Associate @ Spencer's, you'll: Maintain Guest Services; Efficiently operate POS, maintaining security of cash; Support the Store Management Team by generating sales, conducting housekeeping, merchandising, signing, pricing, POS operations and loss...

  • Sales Associate

    2 weeks ago

    Alpha, United States Spencer Gifts Full time

    Job Title: Sales AssociateSpencer Gifts is seeking a motivated and customer-focused Sales Associate to join our team.Key Responsibilities:Maintain a high level of guest service by providing a positive and engaging shopping experience.Efficiently operate the point of sale system, maintaining the security of cash and credit transactions.Support the Store...

  • Seasonal Retail Sales

    4 weeks ago

    Alpha, United States Zumiez Full time

    Zumiez - 2727 Fairfield Commons - [Retail Associate / Team Member] As a Seasonal Retail Sales Associate at Zumiez you will receive hours during peak times such as Back to School & Holiday to: Provide customer service utilizing Zumiez selling techniques; Organize & present merchandise based on Zumiez merchandise techniques; Provide customer service & prevent...

  • Sales Associate

    1 week ago

    Alpha, United States Spencer Gifts Full time

    Job Summary: As a Sales Associate at Spencer's, you will be responsible for maintaining guest services, efficiently operating POS systems, and supporting the Store Management Team.Key Responsibilities: Maintain a high level of guest service to ensure a positive shopping experience Efficiently operate POS systems, maintaining security of cash and credit card...

  • Seasonal Retail Sales Associate

    2 weeks ago

    Alpha, United States Zumiez Full time

    Job DescriptionZumiez Fairfield Commons is seeking a Seasonal Retail Sales Associate to join our team.Key Responsibilities:Provide exceptional customer service utilizing Zumiez selling techniques.Organize and present merchandise based on Zumiez merchandising techniques.Prevent loss through awareness of your assigned section.What We Offer:Hiring immediately...

  • Seasonal Retail Sales Associate

    4 weeks ago

    Alpha, United States Zumiez Full time

    Job DescriptionZumiez Fairfield Commons is seeking a Seasonal Retail Sales Associate to join our team.Key Responsibilities:Provide exceptional customer service utilizing Zumiez selling techniques.Organize and present merchandise based on Zumiez merchandising techniques.Prevent loss through awareness of your assigned section.What We Offer:Competitive hourly...

  • Medical Provider Assistant

    3 days ago

    Strongsville, OH, United States Options Medical Weight Loss Full time

    Position Description:Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements.Options Medical Weight Loss is an award-winning medical weight loss clinic, providing unique and personalized plans for individuals across the country. With over 30 different medically supervised weight loss...

  • Security - Grocery store

    2 weeks ago

    Akron, OH, United States Giant Eagle Full time

    Store Detectives are key players in serving their assigned locations in the detection and apprehension of shoplifters. This position oversees multiple stores in the region, requiring travel to several locations. Experience working in a retail grocery environment/law enforcement or security experience Certification or Licensing Required: Loss Prevention...

  • Staff Nurse, LPN

    4 months ago

    Alpha, United States United Church Homes, Inc. Full time

    Community Name:Trinity Community at BeavercreekThe Staff Nurse (LPN) is responsible for operating within scope of practice to coordinate care delivery interventions for approximately 25 residents in assigned area in accordance with current professional practice standards, physician's orders, community policies and procedures, and local, state and federal...

  • Staff Nurse, LPN

    4 months ago

    Alpha, United States United Church Homes, Inc. Full time

    Community Name: Trinity Community at Beavercreek The Staff Nurse (LPN) is responsible for operating within scope of practice to coordinate care delivery interventions for approximately 25 residents in assigned area in accordance with current professional practice standards, physician's orders, community policies and procedures, and local, state and federal...

  • Nursing Director

    1 month ago

    McConnelsville, OH , USA, United States Morgan County Full time

    Job Title: Nursing Director - Preventative HealthMorgan County Health Department is seeking a highly skilled and experienced Nursing Director to lead our preventative health programs.Job Summary:The Nursing Director - Preventative Health will be responsible for managing and implementing nursing programs that promote health and prevent disease in the...

  • Field Representative

    2 weeks ago

    , OH, United States Verisk Analytics Full time

    Job Title: Field RepresentativeAt Verisk Analytics, we are seeking a highly skilled Field Representative to join our team. As a Field Representative, you will play a critical role in evaluating commercial business sites for multiple lines of insurance coverage, loss prevention, and risk assessment.Key Responsibilities:Schedule and conduct on-site visits to...

  • Store Security

    2 weeks ago

    Akron, OH, United States Giant Eagle Full time

    Job Summary Store Detectives are key players in serving their assigned locations in the detection and apprehension of shoplifters. This position oversees multiple stores in the region, requiring travel to several locations. Job Description Experience Required: 0 to 6 months Experience Desired: Experience in a grocery retail environment; Experience...

  • Part Time Retail Merchandiser

    2 weeks ago

    Alpha, United States Hallmark Full time

    Job OverviewAs a Retail Merchandiser with Hallmark, you will play a crucial role in showcasing our products and creating a positive shopper experience. This is a part-time position with a variable schedule during the work week, with weekly hours ranging from 4 to 8 hours per week.ResponsibilitiesPerform service work in the Hallmark department of various...

  • Mechanical Engineer

    6 days ago

    Lockbourne, OH, United States EssilorLuxottica Full time

    Job SummaryThe Mechanical Engineer supports equipment maintenance and reliability programs to improve existing equipment performance and new equipment implementation at EssilorLuxottica. This role is responsible for originating, developing, and improving predictive and preventative maintenance programs to maintain reliability of components, equipment, and...

  • Customer Service Representative

    5 days ago

    Alpha, United States Wright-Patt Credit Union Full time

    Job SummaryAt Wright-Patt Credit Union, we are seeking a skilled Customer Service Representative - Mortgage Servicing to join our team. As a key member of our Member Care Center, you will provide expert guidance and deliver peace of mind for loan level interactions via multi-channels. Key ResponsibilitiesAssist partner credit unions and their members by...

  • Positive Youth Development Prevention Specialist

    2 weeks ago

    East Canton, OH , USA, United States Pathway Caring for Children Full time

    Job Title: Positive Youth Development Prevention SpecialistLocation: Stark County AreaOrganization: Pathway Caring for ChildrenEmployment Type: Full-timeAbout Us:At Pathway Caring for Children, we are dedicated to building stronger futures for children and families through compassionate care, resilience, and proactive solutions. Our work is guided by seven...