Spa Coordinator

We are seeking a highly organized and detail-oriented Spa Coordinator to join our team. As a key member of our Rooms & Guest Services Operations team, you will be responsible for ensuring seamless guest experiences from check-in to check-out.

• Organize and process guest check-ins, check-outs, room reservations, requests, changes, and cancellations.
• Secure payment and verify billing information.
• Activate and file room keys, and process all guest requests and relay messages.
• Print contingency lists and maintain accurate records of guest information.
• Identify and explain room features to guests, and provide directions and information on property amenities, services, and local areas of interest.
• Follow up on outstanding requests or problems from the previous day and resolve them.
• Run and review daily reports and logs, and complete designated cashier and closing reports.
• Accept and record wake-up call requests and deliver them to the appropriate department.
• Count bank at the beginning and end of shift, and secure bank.
• Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges, and provide change.
• Notify Loss Prevention/Security of any guest reports of theft.

• Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager.
• Maintain confidentiality of proprietary information, and protect company assets.
• Welcome and acknowledge all guests according to company standards, and anticipate and address their service needs.
• Develop and maintain positive working relationships with others, and support the team to reach common goals.
• Comply with quality assurance expectations and standards.

Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. We believe in non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

We are a place to experience life, where we ignite curiosity, expand worlds, and open doors and minds. Our culture is built on a tuned-in, up-for-anything spirit, and we are constantly inspired by new faces and new experiences.

Join us in our mission to become the best version of ourselves, and be part of a global team that values diversity, inclusion, and innovation.