We are seeking a highly organized and detail-oriented Spa Coordinator to join our team at W Austin. As a key member of our Rooms & Guest Services Operations team, you will be responsible for ensuring seamless guest experiences from check-in to check-out.

• Organize and process guest check-ins, check-outs, room reservations, requests, changes, and cancellations.
• Secure payment and verify billing information.
• Activate and file room keys, and process all guest requests and relay messages.
• Print contingency lists and maintain accurate records of guest information.
• Identify and explain room features to guests, and provide directions and information on property amenities and services.
• Follow up on outstanding requests and resolve any issues from the previous day.
• Run and review daily reports and logs, and complete designated cashier and closing reports.
• Accept and record wake-up call requests and deliver to the appropriate department.
• Count and secure bank at the beginning and end of shift.

• High school diploma or equivalent required.
• Previous experience in a customer-facing role, preferably in the hospitality industry.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and multitask effectively.
• Physical ability to stand, sit, or walk for extended periods and lift objects weighing up to 10 pounds.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We believe in the importance of diversity and inclusion in the workplace and are committed to creating a work environment that is welcoming and inclusive for all employees.

We are a place to experience life, where we ignite curiosity, expand worlds, and open doors to new possibilities. Our culture is built on a foundation of innovation, creativity, and a passion for delivering exceptional guest experiences.