Healthcare Support Specialist

4 days ago


Westland, Michigan, United States PACE Southeast Michigan Full time

**Job Summary:**

The Clinic Assistant role at PACE Southeast Michigan is a vital part of our healthcare team. Under the supervision of the Primary Care Provider, Registered Nurse, or Licensed Practical Nurse, the Clinic Assistant will perform participant care and support services within the clinic.

**Key Responsibilities:**

  • Collaborate and communicate with the PACE SEMI team to promote a safe and positive work environment.
  • Greet and check-in participants for clinic appointments, including those from ancillary services.
  • Coordinate and escort participants throughout the center to designated areas at appropriate scheduled times.
  • Use proper participant handling techniques, including the use of assistant devices.
  • Collaborate and communicate with clinic staff, transportation, and Day Health Center team regarding cancellations, delays, and potential changes to appointments.
  • Perform clerical duties, such as answering phones, taking messages, and directing calls.
  • Copy, fax, and file documents.
  • Print documents from the electronic medical record.
  • Schedule appointments for participants within the electronic medical record.
  • Provide appointment reminder calls.
  • Collaborate and communicate with transportation for the transport of participants to and from clinic appointments.
  • Observe and report information to the primary care provider and/or nurse.
  • Obtain and document vital signs, including height and weight.
  • Assist with dressing and toileting.
  • Clean and stock the treatment area.
  • Manage clean and dirty linen.

**Requirements:**

  • High school diploma or equivalent.
  • Excellent customer service skills.
  • Proficient in computer skills, including Microsoft Office.
  • BLS certification.
  • Maintains annual competencies and required trainings.
  • Adheres to policies, procedures, and PACE values.

**Working Conditions:**

The Clinic Assistant must be physically able to walk, stand, bend, reach, and twist for prolonged periods. They must also be able to lift 40 pounds and may be exposed to communicable diseases.



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