Education Support Specialist
6 days ago
Job Summary:
We are seeking a highly skilled Education Support Specialist to join our team at Radford University. The successful candidate will provide exceptional customer service to students, faculty, and staff, while maintaining accurate and confidential academic records.
Key Responsibilities:
- Provide general records and registration customer service via phone, email, and in person.
- Triage and respond to Registrar's Office emails.
- Assist students, faculty, and staff with academic records, registration, scheduling, state and federal regulations, and university policies and procedures.
- Process grade changes, change of majors/minors, assigning academic advisors, and the academic petition process.
- Support various Registrar's Office functions during peak periods.
Requirements:
- Experience in a fast-paced, deadline-driven customer service setting.
- Experience interpreting and disseminating policies, procedures, and department information.
- Experience with data entry and database systems, proficiency with Microsoft Office products such as Word and Excel.
- Demonstrated planning and problem-solving skills.
- Experience providing administrative support in higher education student services or academic affairs settings.
- Knowledge of FERPA and other federal privacy and academic records maintenance regulations in a higher education environment.
Preferred Qualifications:
- Experience working with computer applications and technology which supports educational institutions.
About Radford University:
Radford University is an equal opportunity employer and does not discriminate with regard to race, color, sex, sexual orientation, disability, age, veteran status, national origin, religion, or political affiliation in the administration of its educational programs, activities, admission or employment practices.
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