Freight Forwarding Business Development Specialist
6 days ago
About the Role
We are seeking a skilled Territory Sales Manager to join our team as a Freight Forwarding Business Development Specialist. As a key member of our sales team, you will be responsible for developing new business relationships in the Small to Medium size Business market (SMB) and driving revenue growth through strategic, customer-focused selling.
The ideal candidate will have a strong understanding of the freight forwarding industry and excellent sales skills. You will be responsible for identifying, positioning, and expanding opportunities for all UPS Global Freight Forwarding products/services.
You will work closely with customers to understand their supply chain needs and develop comprehensive logistics solutions. This will involve coordinating customer meetings, developing sales strategies, and training customers on various technology platforms.
Responsibilities:
- Penetrate existing account base to better understand full supply chain, leading to new business opportunities and key decision-maker relationships
- Coordinate customer meetings with decision-makers to identify needs over wants, determine areas of opportunity, and develop sales strategies to win new business
- Identify areas of churn to develop strategies for winning back business
- Prospect and hunt for new business through various customer opportunity identification methods
- Target customer opportunities that exceed $500,000 in total opportunity revenue annually
- Engage with customers to identify areas of need while creating value throughout the sales process
- Facilitate customer entertainment to develop and solidify relationships with preferred customers
- Collaborate with Operations to establish standard operating procedures for meeting customer expectations
- Educate customers on technology solutions to provide independent tracking, pricing, and reporting capabilities
- Apply sales strategies and knowledge gained from sales training to identify areas where UPS solutions can be implemented
- Plan Quarterly Business Reviews (QBR's) with customers to review business trends and UPS time and transit performance
- Participate in joint customer calls with peers and counterparts to promote UPS products/services
- Attend functional meetings with sales counterparts to promote enterprise selling
- Identify account decliners/gainers to develop strategies for winning back business and promoting future growth
- Use state-of-the-art Customer Relations Management software (CRM) to develop strategic plans for customer growth and development
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