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Client Relations Specialist
2 months ago
Objective: Ensure Customer Satisfaction.
As a Customer Support and Operations Associate, you play a crucial role in facilitating efficient operations and maintaining high levels of customer satisfaction. Your responsibilities will include managing schedules, liaising with field technicians, and addressing customer inquiries and resolutions.
If you thrive in a family-oriented environment where your contributions are valued, and you enjoy a diverse range of tasks within customer service, this position may be ideal for you.
Key ResponsibilitiesIn this role, you will assist both customers and our team of technicians.
- Handle customer inquiries through various channels, including phone, email, and text, to arrange appointments and provide clear timelines and expectations.
- Communicate effectively with technicians regarding the status of customer orders, both in progress and completed.
- Deliver exceptional customer service to address and resolve concerns.
- Support office operations with various projects to ensure smooth functionality.
- Contribute ideas for ongoing process enhancements and documentation to foster continuous improvement.
The ideal candidate will possess:
- A willingness to support both office and field team needs, demonstrating flexibility and teamwork.
- Strong organizational abilities with a keen attention to detail.
- Reliability and a reputation as the go-to person for completing tasks.
- The capability to work in an office setting on a daily basis.
Ideal candidates may also have:
- A desire for career advancement, with this role serving as a pathway to positions such as Office Manager or Customer Team Leader.
- Previous experience in service-oriented industries, such as automotive, retail, or technical services.
Compensation ranges from $32 to $35 per hour, based on experience, with overtime available for hours exceeding standard work limits.
Employees will receive company-sponsored medical insurance options, a 401k plan with matching contributions, paid holidays, sick leave, and vacation time.
Please note that this position requires successful completion of a drug screening and background check prior to employment.