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Call Center Quality Assurance Specialist

2 months ago

Fort Myers, Florida, United States The CSI Companies Full time

**Job Summary**

The CSI Companies is seeking a highly skilled Call Center Quality Specialist to join our team. As a key member of our organization, you will be responsible for ensuring the highest level of quality in our customer interactions.

Key Responsibilities:

  • Oversee the quality of incoming and outgoing calls to ensure exceptional customer satisfaction.
  • Stay up-to-date with industry best practices and implement them to improve our service.
  • Make patient satisfaction a top priority in day-to-day interactions.
  • Contribute to customer and client listening programs to identify customer needs and expectations.
  • Determine strengths and weaknesses in call performance and implement improvements.

Requirements:

  • Minimum of 2 years of call quality experience required.
  • Call center experience preferred.
  • Strong verbal and written communication skills.
  • Above-par presentation skills.
  • Ability to quickly adapt to changing needs.
  • HS Diploma or equivalent required.

About The CSI Companies

We are a leading provider of healthcare services, and we are committed to delivering exceptional quality and customer satisfaction. If you are a motivated and detail-oriented individual who is passionate about delivering outstanding customer service, we encourage you to apply for this exciting opportunity.