Physical Therapy Client Experience Specialist

4 weeks ago


Naples, Florida, United States Berman Physical Therapy Full time
About Us

Berman Physical Therapy is a rapidly growing practice in Naples, FL, dedicated to providing exceptional care to our patients. We're committed to creating a positive and supportive environment that fosters growth and success for our staff and patients alike.

Mission and Purpose of Position

We're seeking a skilled Client Engagement Specialist to help drive revenue growth by retaining existing clients and encouraging word-of-mouth referrals and online reviews. This role requires a deep understanding of people and their needs, with a focus on delivering a world-class client experience.

Our Marketing Promise

We help people aged 50+ stay active and pain-free, even when their doctors and loved ones tell them to take it easy.

Core Values
  1. Connect Emotionally
  2. Create a WOW experience
  3. Create a family environment
Key Responsibilities
  • Successfully communicate the value of our services
  • Successfully handle price and schedule objections
  • Comfortably hold lengthy conversations with new and established patients to ensure they're committed to our services
  • Provide an exceptional waiting room experience, making clients feel welcome and valued
  • Ensure clients who request appointments are scheduled promptly and accurately
  • Communicate with clients before, during, and after sessions to ensure full satisfaction
  • Develop and foster deep relationships with clients, driving steady word-of-mouth referrals and 5-star reviews
  • Manage schedules to maximize efficiency and revenue for the clinic
  • Promptly respond to voicemails and emails, delivering messages to the right personnel
Compensation
  • Competitive salary: $17-$23/hour
  • 10 paid vacation days in the first year
  • Optional paid week off between Christmas and New Year

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