Customer Relationship Specialist

3 days ago


Conshohocken, Pennsylvania, United States Raceway Kia of Conshohocken Full time
Role Summary: As a Customer Relationship Specialist at Raceway Kia of Conshohocken, you will be responsible for building and maintaining strong relationships with customers, ensuring their needs are met, and driving business growth through effective communication and customer service.

Key Responsibilities:
  • Customer Communication: Handle inbound and outbound customer inquiries, responding promptly and professionally to ensure exceptional customer service.
  • Appointment Scheduling: Schedule appointments for the service department, coordinating with customers and internal teams to ensure seamless scheduling.
  • Customer Engagement: Follow up on internet leads, customer inquiries, and previous appointments to maintain engagement and encourage further action.
  • Customer Records: Maintain and update accurate and detailed customer records in the dealership management system.
  • Team Collaboration: Work closely with the service team to ensure all customer needs are met and support dealership goals.

What We Offer:
  • Competitive Salary: $45,000 - $65,000 per year, depending on experience.
  • Benefits Package: Comprehensive benefits package, including health insurance, retirement plans, and more.
  • Training and Development: Ongoing training and professional development opportunities.
  • Supportive Environment: Supportive and team-oriented work environment.

Qualifications:
  • Previous Experience: Previous experience in customer service or sales, preferably within the automotive industry.
  • Communication Skills: Strong verbal and written communication skills.
  • Multitasking: Ability to manage multiple tasks simultaneously in a fast-paced environment.
  • Software Proficiency: Proficient in using CRM systems, dealership management software, and basic office applications.


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