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Customer Service Representative
2 months ago
Doggie District is seeking a highly skilled and enthusiastic customer service professional to join our exceptional team. We are dedicated to delivering exceptional experiences for our pet-loving clients, and we're looking for someone who shares our passion for providing top-notch service.
Key Responsibilities- Customer Service: Provide exceptional customer service by following our Service Foundation principles, ensuring that each client is treated with respect and dignity to develop and maintain strong relationships.
- Reservation Management: Make boarding reservations, book grooming, training, and temperament test appointments, and schedule daycare reservations.
- Financial Transactions: Manage cash, check, and credit card transactions, and reconcile reports.
- Pet Information Management: Obtain and input all information related to a pet's visit, ensuring accuracy of all information, including client and pet information.
- Team Collaboration: Interact and communicate closely with other staff to ensure client and pet needs and concerns are understood and addressed.
- Service Knowledge: Have general knowledge of all services offered at the site and be able to provide solutions to clients' needs.
- Administrative Tasks: Assist in managing waitlists, ensure rooms are utilized to maximum capacity, and perform other administrative tasks as assigned.
- Passion for Animals: A passion for animals and animal care, especially dogs and cats, and a willingness to learn animal behavior to ensure their safety.
- Customer Service Skills: Excellent customer service skills, with the ability to take care of clients' needs while following company procedures.
- Communication Skills: Strong communication skills, both written and oral, with the ability to communicate directly with clients about their pets.
- Attention to Detail: Strong attention to detail, with the ability to multitask and be very detail-oriented.
- Teamwork: Good teamwork and willingness to assist other departments as necessary.
- Flexibility: Ability to work a flexible schedule, including holidays and weekends.
- Physical Demands: Physically able to handle dogs of all sizes and to lift up to 40 lbs.
Doggie District is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. We are dedicated to providing a safe and welcoming environment for our clients and their pets.
