Customer Service Representative

2 weeks ago


Springfield, United States Enterprise Holdings Full time
Customer Assistance Representative Sr (CAR Sr)

Overview:

Enterprise Mobility is a leading provider of car rental and leasing services, operating the Enterprise Rent-A-Car, National Car Rental, and Alamo brands. We are seeking a Customer Assistance Representative Sr (CAR Sr) to provide exceptional customer service and support to our internal and external customers.

Key Responsibilities:

  • Provide high-level customer service through face-to-face interactions, phone calls, and email support.
  • Assist customers with their rental needs, including answering questions, resolving issues, and providing information on rental terms and conditions.
  • Process returns, check-ins, and exit kiosk transactions.
  • Effectively market the company while interacting with customers, promoting our services and products.
  • Understand and communicate rental terms and conditions, vehicle features, and other services.
  • May sell optional protection products, upgrades, fuel options, and other additional equipment.
  • Responsible for notifying management of any known vehicle problems and required vehicle maintenance.
  • Perform various administrative and basic accounting functions, such as research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing.

Requirements:

  • Must be at least 18 years old.
  • High school diploma or GED equivalent required.
  • Must have at least 1 year prior customer service, retail, or administrative support experience.
  • Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
  • No drug or alcohol-related conviction on driving record in the past 3 years.

Benefits:

Enterprise Holdings offers a competitive hourly rate, performance-based bonus, and a generous incentive plan. Hourly base plus bonus provides the overall potential to earn $17.50 - $19 / hr or more.

Work Schedule:

Flexible scheduling available, including part-time and variable shifts.

Equal Opportunity Employer:

Enterprise Holdings is an equal opportunity employer and welcomes applications from diverse candidates.



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