Customer Service Representative
2 weeks ago
Overview:
Enterprise Mobility is a leading provider of car rental and leasing services, operating the Enterprise Rent-A-Car, National Car Rental, and Alamo brands. We are seeking a Customer Assistance Representative Sr (CAR Sr) to provide exceptional customer service and support to our internal and external customers.
Key Responsibilities:
- Provide high-level customer service through face-to-face interactions, phone calls, and email support.
- Assist customers with their rental needs, including answering questions, resolving issues, and providing information on rental terms and conditions.
- Process returns, check-ins, and exit kiosk transactions.
- Effectively market the company while interacting with customers, promoting our services and products.
- Understand and communicate rental terms and conditions, vehicle features, and other services.
- May sell optional protection products, upgrades, fuel options, and other additional equipment.
- Responsible for notifying management of any known vehicle problems and required vehicle maintenance.
- Perform various administrative and basic accounting functions, such as research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing.
Requirements:
- Must be at least 18 years old.
- High school diploma or GED equivalent required.
- Must have at least 1 year prior customer service, retail, or administrative support experience.
- Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
- No drug or alcohol-related conviction on driving record in the past 3 years.
Benefits:
Enterprise Holdings offers a competitive hourly rate, performance-based bonus, and a generous incentive plan. Hourly base plus bonus provides the overall potential to earn $17.50 - $19 / hr or more.
Work Schedule:
Flexible scheduling available, including part-time and variable shifts.
Equal Opportunity Employer:
Enterprise Holdings is an equal opportunity employer and welcomes applications from diverse candidates.
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