Print Operations Specialist

4 weeks ago


Detroit, Michigan, United States Canon USA & Affiliates Full time

Job Summary

We are seeking a skilled Print Operations Specialist to provide exceptional customer service and solutions for client's copy/print needs. The ideal candidate will have experience working in a print center and be proficient in the use of various reproduction-related equipment and systems.

Key Responsibilities:

  • Review, prioritize, and submit print requests from mainframe/mini/server/desktop according to complexity and urgency.
  • Deliver print jobs within established timeframes; Maintain logs of all work submitted and completed including service logs.
  • Responsible for minor maintenance of reproduction equipment by solving paper jams; placing services calls and conduct routine cleaning.
  • Take meter reading of each duplicating machine on a daily basis. Monitor inventory of print supplies, stock paper and toners.
  • Inform clients of estimated completion time, when unclear of instructions, when there is a delay in service or when a specific service cannot be provided. Work with client to resolve complaint to clients satisfaction.
  • Help to open and close the print center; Assist in keeping the center neat and professional looking.
  • Where high speed, high volume digital publishing printers are used, using printer software, make adjustments to image quality, create folders and directories for print on demand orders; There may be special request by client for specialized type of printing e.g. large paper printing, poster copying, manual/handbook sized printing.
  • Prepare monthly production and volume reports in order to measure productivity and prepare billing charges.


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