Clinical Support Specialist

6 days ago

Wilder, Idaho, United States One Medical Full time
About One Medical

We are a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable.

Our mission is to transform healthcare, improving the experience for everyone involved - from patients and providers to employers and health networks.

The Opportunity

As a Clinical Support Specialist, you will provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture, dispensary responsibilities, as well as other clinical support services.

You will be an ambassador for patients in office, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience.

  • Schedule management and follow up
  • Inventory upkeep and tool sterilization
  • Patient intake and check out

This includes support for the office with a focus on active daily management, scheduling, inventory , and facilities support. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience.

You will be the first point of contact for patient feedback, as well as provide any other support as requested by the Leads, Office Manager, or in office providers.

You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges.

You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients.

Responsibilities
  • Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics
  • Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization
  • Dispensary responsibilities include verifying counts, maintaining inventory, placing orders, receiving and stocking, filling, packaging and labeling prescriptions for patient pick-up
  • Care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting
Bonus Skills:

Phlebotomy experience and/or certification preferred Experience with extended scope care including but not limited to non-blood specimen collection and processing, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs preferred

About the Role

This is a full time role (40 hrs/week) with 8 hour shifts generally taking place Monday-Friday between 7:30am-6:30pm based at our Dartmouth office in Hanover, NH.

About Us

One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.

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