Guest Experience Representative

6 days ago


Renton, Washington, United States Residence Inn Seattle South Renton Full time
Customer-Facing Role

InnVentures Overview:

We are a dynamic hospitality company driven by innovation and entrepreneurial spirit. With over 40 years of experience, we have established proven methods of management, development, and revenue maximization.

Location: Residence Inn Seattle South Renton

Job Description

As a Front Desk Agent, you will be the first point of contact for our guests upon arrival and throughout their stay. Your goal is to create memorable experiences by handling all questions, requests, and complaints promptly and courteously.

Responsibilities:

  • Ensure seamless check-in and check-out experiences for all guests.
  • Handle continuous requests in a fast-paced environment by coordinating with other departments.
  • Provide accurate information about the local area and hotel facilities.
  • Demonstrate excellent phone etiquette and follow proper cash handling procedures.
  • Support the goals of the hotel through teamwork and collaboration.
Required Skills and Qualifications

We seek a candidate with previous customer service experience in a fast-paced environment. Strong verbal and written communication skills are essential. You must be able to read, write, type, and use basic technology. This role requires standing for an entire shift and lifting up to 25 pounds.

Benefits

We offer eligible employees a range of benefits to enhance their health and well-being:

  • Group insurance, including medical, dental, vision, and company-paid life insurance.
  • Paid time off.
  • Company-matched 401(k) plan.
  • Voluntary benefits, including short-term disability, long-term disability, accident, life, critical illness, and Flexible Spending Account.
  • Life enrichment benefits, including hotel benefits, employee assistance program, leadership development program, and more.

The estimated salary for this role is $18.50-$19.00 per hour.



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