Family Support Specialist

3 days ago


Irving, Texas, United States ChildCareGroup Full time
About ChildCareGroup

ChildCareGroup is a leading provider of child care services. Our mission is to champion a strong early childhood system that teaches children and parents, trains early childhood professionals, and assists families.

Job Summary

We are seeking an experienced Eligibility Specialist II to join our team. As an Eligibility Specialist II, you will be responsible for determining eligibility for child care services and providing exceptional customer service.

Responsibilities
  • Assess family needs and determine eligibility for child care services
  • Process enrollment forms and ensure timely completion
  • Provide exceptional customer service and support
  • Stay up-to-date on state and local policies and procedures
  • Work effectively in a team environment and provide backup support as needed
Requirements

To be considered for this role, applicants should have:

  • A high school diploma or equivalent, with an associate's or bachelor's degree preferred
  • At least one to two years of experience in determining eligibility and working directly with customers
  • Excellent communication and interpersonal skills
  • Ability to adapt to frequent policy changes and demonstrate flexibility
  • Proficiency in Microsoft Word, Excel, and Outlook
  • Strong written and verbal communication skills
  • Prompt and regular attendance
Benefits

ChildCareGroup offers a competitive salary range of $45,000 - $60,000 per year, depending on experience. Additional benefits include:

  • Paid Parental Leave
  • Short Term, Long Term Disability, and Basic Life Insurance at no cost
  • Medical, Dental, and Vision Insurance
  • Telemedicine at no cost
  • 401(k) with a company match
  • Paid Time Off
  • (12) Paid Company Holidays

Earn a salary between $45,000 - $60,000 per year and make a difference in the lives of children and families



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