Customer Service Representative

2 days ago


Flowery Branch, Georgia, United States State Farm Insurance Full time

Are you looking for a role where you can make a real difference in people's lives? As a Customer Service Representative at State Farm Insurance, you will have the opportunity to do just that.

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team. In this role, you will be responsible for providing exceptional customer service by answering inquiries, resolving issues, and processing policy changes. You will also collaborate with team members to ensure efficient workflow and timely completion of tasks.

About Us:

At State Farm Insurance, we are dedicated to helping our customers achieve their goals and protect what matters most to them. We are committed to providing excellent customer service and creating a positive experience for our policyholders.

Responsibilities:

Key Responsibilities:

  • Assist customers with their insurance needs
  • Provide exceptional customer service by answering inquiries, resolving issues, and processing policy changes
  • Collaborate with team members to ensure efficient workflow and timely completion of tasks
  • Maintain accurate and up-to-date customer records
  • Handle incoming and outgoing calls professionally and courteously
  • Assist in the preparation of insurance quotes and policy documents
  • Process insurance claims and follow up on claim status
  • Provide guidance and support to customers in selecting appropriate insurance coverage
  • Stay updated on insurance products, industry trends, and regulations
  • Assist in organizing and coordinating customer events and promotional activities
What We Offer:

In addition to a competitive salary, we offer a comprehensive benefits package including medical, dental, and vision insurance, as well as a 401(k) plan with company match.

Requirements:

To be successful in this role, you will need to have excellent communication and problem-solving skills, as well as the ability to work effectively in a team environment.

We estimate the salary for this position to be around $40,000 - $60,000 per year, depending on experience.



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