Customer Service Manager

4 days ago


Atlanta, Georgia, United States Peach Plumbing and Drain Full time
Job Description
At Peach Plumbing and Drain, we are seeking a highly skilled Customer Service Manager to join our team. As a key member of our operations team, you will be responsible for ensuring a consistent service-oriented customer experience. Your goal will be to communicate with each customer to help create value and service for them.

Key Responsibilities
  • Pre-call customers before the plumber arrives to help them understand their situation and expand their expectations.
  • Dispatch all calls to the appropriate plumbers at scheduled times, ensuring all delays and changes are communicated to the customer.
  • Help plumbers diagnose issues and hold them accountable for a full diagnosis and options presented to the customer.
  • Communicate solutions and options to the customer and follow up with them within 24 hours if they do not accept any options.
  • Learn and use CRM and Voxer App to document all job activities and communications.
  • Ensure plumbers are professional in appearance, mentality, and attitude before sending them to customer homes.

Requirements
  • Three plus years of experience in the plumbing industry.
  • Care about people and have sales experience.

Benefits
  • Competitive salary.
  • Free uniforms.
  • Health insurance.
  • Paid time off.


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