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Operations Supervisor

2 months ago


Sterling, Virginia, United States Abacus Full time

Job Summary:

Abacus is seeking an experienced Operations Supervisor to oversee the daily operations of our toll collection facilities. The ideal candidate will have a strong background in traffic control and management, with excellent communication and leadership skills.

Key Responsibilities:

  • Monitor the performance of Toll Collectors for compliance with operational directives and take appropriate action, as necessary.
  • Enforce all safety rules, taking immediate action to correct any infractions observed.
  • Monitor direct connect and telephone transmission to ensure the immediate response is made to all incoming calls.
  • Monitor calls from Toll Collectors, and respond immediately to their calls for assistance, or reports of hazards, and unusual occurrences.
  • Complete all necessary Operations paperwork as required.
  • During the absence of the Coordinator, contact replacement personnel to fill in for unscheduled absences.
  • Answer telephone calls and accurately record details of significant events.
  • Ensure compliance with all security procedures regarding access to the facility and control of funds.

Requirements:

  • Experience with Microsoft Excel.
  • High school education or equivalent.
  • Must be able to work in a fast-paced environment.
  • Must be able to work in all weather conditions.
  • Must be able to follow both written and verbal instruction.

Why Abacus?

Abacus offers a dynamic and challenging work environment, with opportunities for growth and development. Our team is committed to providing excellent service to our clients and customers, and we are seeking a talented and motivated individual to join our team.