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Client Support Operations Specialist
2 months ago
At Sonoco, we have evolved from a small family-run enterprise into a leading global entity in the packaging industry, while maintaining our core belief that "People Build Businesses."
Our dedicated workforce is the driving force behind our success, consistently innovating and enhancing our operations across 34 countries. We take pride in our diverse portfolio, our commitment to sustainability, and the remarkable achievements of our team.
In this role, reporting to the Inside Sales Director, you will engage in a range of clerical, invoicing, and administrative responsibilities aimed at supporting the planning, scheduling, and invoicing processes for RTS.
Your Responsibilities Will Include:
- Inputting MDM tasks related to customer setup, modifications, or updates.
- Processing invoices and credit/debit memos for RTS clients using various software systems, including Oracle and Esker.
- Reviewing, assessing, and processing invoices for accuracy and completeness.
- Providing accounts receivable support, including processing requests for proof of delivery and investigating invoice rejection notices.
- Executing data management tasks in the Division Pricing Tool, such as entering quarterly price adjustments.
- Generating price lists for clients and collaborating with outside sales to maintain them based on PPW adjustments.
- Setting up and adding items to price lists that were not automatically applied.
- Completing Esker data management tasks, including new customer setups and modifications to existing profiles as necessary.
- Collaborating with the Paper Division quality control team to resolve issues by processing customer reimbursements and/or re-billing documents.
- Assisting in obtaining tax exemption certificates and entering tax credits when applicable.
- Utilizing technology tools to document customer specifications, inventory reviews, part creation, sales order entry, shipping, and invoicing.
- Entering purchase orders for conversion services with external vendors and processing payments against those orders.
- Managing third-party invoicing for relevant accounts.
- Establishing a notification process for change orders between customer service representatives and plant personnel.
- Monitoring late orders and facilitating communication between customer service representatives, outside sales, and plant personnel.
This position offers the flexibility of remote work.
We Are Looking For Candidates Who:
- Exhibit strong attention to detail and demonstrate the ability to work independently with high accuracy and efficiency.
- Show a willingness to assist in various business functions as needed.
- Possess strong interpersonal skills, capable of collaborating with diverse disciplines and personality types.
- Have the ability to learn and navigate multiple systems and troubleshoot errors within those systems.
- Demonstrate excellent telephone and email communication skills.
- Are proficient in email and the Microsoft Office suite, including Teams and Excel.
- Preferably have familiarity with paper manufacturing characteristics such as shipment weight, lineal feet, grade, and caliper.
- Hold a four-year degree or possess equivalent experience.
- Have a minimum of two years of experience in customer service, office administration, or a related field.
At Sonoco Products Company, we provide a comprehensive total rewards package, including competitive pay and benefits. *Benefits listed are applicable to employees located in the U.S. Specific benefits and wellbeing programs may vary based on your location or employment status.
Benefits Include:
- Medical, dental, and vision coverage for you and your dependents, including FSA and HSA options.
- 401(k) retirement plan with company matching.
- Wellbeing resources to support holistic health, including an Employee Assistance Program offering various services.
- Paid time off and holidays to promote recreation and rejuvenation for you and your family.
- A variety of company-paid and voluntary employee-paid insurance plans, including life, personal accident, and disability insurance.
- Tuition reimbursement.
