Senior Group Billing Specialist

2 weeks ago


Nashville, Tennessee, United States Loews Hotels Full time
Job Title: Senior Group Billing Clerk

Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States and Canada. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their uniquely local community in order to curate exciting, approachable and local travel experiences for guests.

Job Summary:

The Sr. Group Billing Clerk serves within a high volume financial shared services environment supporting an exciting collection of hotel properties across North America. This team member supports the Group Billing team by serving as the first point of escalation for their questions, reviewing/auditing their work, and communicating directly with leaders at all levels at our hotel properties.

Key Responsibilities:
  • Validate, organize, and send the final invoice for complex billing scenarios such as multi-property billing and unique billing requests.
  • Represent Loews as our Group Billing Concierge, providing expertise, problem resolution, and outstanding service levels to our valued group clients.
  • Uphold all company and industry standards pertaining to PCI compliance, guest confidentiality, and accounting best practices.
  • Use hotel sales, financial, and property management systems to reconcile charges posted to group and catering master accounts.
  • Collaborate with other Billing Services and hotel team members to resolve guest billing disputes.
  • Maintain strong relationships with hotel Finance, Sales, Catering, and Conference Services team members to ensure client needs are understood and met.
Requirements:
  • Ability to work cooperatively with others.
  • Ability to maintain confidentiality.
  • Ability to read, write and speak English effectively.
  • Ability to communicate effectively both written and verbally.
  • Ability to work effectively, maintain composure and make decisions in stressful situations.
  • Ability to organize workload, adapt quickly to change, and deliver under the pressure of deadlines.

Regular attendance in conformance with standards. May be required to work varying schedules to reflect business needs. Required to attend all training sessions and meetings. Other duties as assigned.


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