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Field Security Operations Specialist

2 months ago

Richmond, Virginia, United States SimpliSafe Wireless Home Security Full time

Field Security Operations Specialist (Starting at $20/hr, On-Site) At SimpliSafe Wireless Home Security, we are dedicated to safeguarding the lives our customers have built. Our culture emphasizes a commitment to both personal and professional growth, fostering an environment of collaboration and innovation. We are seeking individuals who are eager to take on new challenges and make a significant impact on the safety of our clients.

Our clients benefit from the support of live monitoring agents—dedicated professionals who are always ready to assist. Our monitoring center operates around the clock, ensuring rapid emergency response. As a monitoring specialist, you will work on-site, utilizing cutting-edge technology to maintain the security of our customers' homes.

Why Join Us? We are expanding and thriving, and we need intelligent, talented, and humble individuals who align with our values to help us achieve our mission of ensuring that everyone feels secure in their own home.

Your Responsibilities:

  • Deliver exceptional monitoring support to all clients, aiming for the highest level of home security.
  • Respond to various emergency and non-emergency camera events, engaging with customers through direct communication or email.
  • Utilize critical thinking to assess situations, resolve issues, provide information, and coordinate emergency services when necessary.
  • Maintain accurate records by entering clear and concise data into our computer system.
  • Review and annotate images promptly, ensuring tasks are completed with meticulous attention to detail.
  • Stay informed about company policy updates and participate in ongoing training.
  • Obtain and maintain multiple state regulatory licenses during the training program.

Your Qualifications:

  • High School Diploma or equivalent.
  • Ability to pass comprehensive background checks and monitoring-related assessments.
  • Preferred experience of 6 to 12 months in a monitoring role.
  • Proficiency in basic computer applications, including Microsoft Office and Excel.
  • Ability to remain composed and provide reassurance during high-pressure situations.
  • Strong judgment and decision-making skills to evaluate and prioritize situations effectively.
  • Demonstrated work ethic and commitment to contributing to company objectives.
  • Excellent time management skills and the ability to multitask in a fast-paced environment.
  • Ability to interpret safety rules and procedural documents.
  • Proven track record of reliability and punctuality in a structured setting.

Requirements:

  • Must be available to work 100% on-site.
  • Must successfully pass background checks to meet state licensing requirements, which may include a review of criminal history.

Our Core Values:

  • Customer Obsessed: We build deep empathy for our customers and foster long-term relationships.
  • Aim High: We challenge ourselves and others to elevate our standards.
  • No Ego: We maintain a humble and inclusive approach, valuing every role.
  • One Team: We collaborate effectively to achieve our goals.
  • Lift As We Climb: We invest in the development and success of others.
  • Lean & Nimble: We work efficiently and adaptively in a dynamic environment.

SimpliSafe Wireless Home Security is an equal opportunity employer. We welcome all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We are committed to supporting qualified individuals in hiring and employment, including providing reasonable accommodations for individuals with disabilities.